Software Engineering - Application Support Analyst I at PA
Elite WorkForce•Pittsburgh, PA
•Hybrid
About The Position
This is a Contract to Hire position for a Software Engineering - Application Support Analyst I located in Pittsburgh, PA. The role involves working with scheduling tools, ServiceNow, and mainframe activity for incident remediation. Experience with Control M and ESP is required, as is ServiceNow experience. The average breakdown of work per shift includes 15-20 requests, 10-15 incidents, and 1-2 RFCs. Financial or Healthcare industry experience is a plus. This is a hybrid position requiring two days onsite per week.
Requirements
- Experience with scheduling tools
- ServiceNow experience
- Mainframe activity experience for incident remediation
- Control M experience
- ESP experience
Nice To Haves
- Financial industry experience
- Healthcare industry experience
Responsibilities
- Incident remediation using scheduling tools, ServiceNow, and mainframe activity
- Managing 15-20 requests per shift
- Handling 10-15 incidents per shift
- Processing 1-2 RFCs per shift
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
