Software Engineer Level 0

Markon•Fort Meade, MD

5d•$110,000 - $125,000•Onsite

About The Position

Markon is seeking a Systems Engineer 0 to support the Fort Meade Customer by serving as a liaison between end users, development teams, and operations personnel. This role focuses on gathering user feedback, documenting operational processes, supporting system documentation efforts, and helping translate mission needs into actionable technical requirements. The position works closely with users, developers, DevOps engineers, and leadership to support system improvements, Agile development activities, and operational readiness efforts.

Requirements

Active TS/SCI w/ Polygraph with this Customer.
Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, or a related technical field
0–3 years of experience supporting systems engineering, technical project coordination, software development, or related technical activities
Experience working directly with users or stakeholders to gather requirements and support operational needs
Strong written and verbal communication skills
Strong organizational, analytical, and problem-solving abilities
Ability to document technical processes, workflows, and requirements clearly and accurately
Familiarity with Agile development concepts and software development lifecycles
Ability to work effectively in a collaborative, team-oriented environment
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook

Nice To Haves

Familiarity with Jira, Confluence, or similar collaboration and ticketing tools
Exposure to DevOps, system monitoring, or cloud-based environments
Experience supporting service desk operations or customer support activities
Understanding of systems integration, release management, or testing processes
Experience supporting Intelligence Community mission systems or technical programs preferred

Responsibilities

Engage directly with users to gather feedback and translate operational needs into actionable work items
Document user operations and workflows to support test plan development and system validation activities
Assist with documenting system architectures, data flows, and operational workflows for complex technical solutions
Perform outreach regarding service desk issues to ensure requirements are clearly understood and documented
Coordinate with users to validate bug fixes, enhancements, and new capabilities meet mission needs
Support DevOps teams with maintaining system health and status dashboards and monitoring tools
Assist with monitoring system health and operational performance during business hours
Maintain architecture, workflow, and operational documentation to reflect ongoing development efforts
Assist with identifying project risks and documenting mitigation strategies
Support weekly status reporting and leadership updates
Assist with Agile activities, including sprint planning, backlog maintenance, retrospectives, and ticket tracking
Develop and maintain release notes and program documentation