Software Engineer - Video
About The Position
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. Join the team as Twilio’s next Software Engineer (L2) - for Voice Trust: helping ensure Twilio’s Voice customers have reliable voice communication with their customers that ensure their customers will answer their calls. Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias.
Requirements
- Minimum 2-3+ years of hands-on experience in a large scale, distributed applications environment on JVM based technologies
- Experience building RESTful services, API design and event-driven architectures (Kafka, SQS)
- Understanding of CI/CD pipelines
- Hands on experience with cloud infrastructures such as AWS, GCP, OpenStack or Azure
- Experience with on-call rotations, incident response, monitoring/alerting tools (Prometheus, Datadog, Grafana)
- Excellent written communication skills - essential for effective AI prompting and for creating clear technical documentation (with or without AI assistance)
- Proven ability to critically evaluate AI-generated code for correctness, security, performance, and maintainability
- Strong Java fundamentals with the ability to architect, review, and debug code whether written by you, teammates, or AI agents
- Demonstrated proficiency working with AI coding assistants (Claude, GitHub Copilot, Cursor, or similar) - you should be able to describe your workflows and show examples
- Bachelor's degree in Computer Science or a related engineering field
- Strong Computer Science fundamentals not limited to data structures, algorithms, operating systems, and distributed systems
- Able to work well in a team setting and both highly motivated and motivating
Nice To Haves
- Can demonstrate with metrics how you have used AI to increase productivity
- Experience scaling data tiers employing a variety of SQL/NoSQL database and caching technologies
- Hands on experience scaling production backend systems, with the proven ability to design and develop horizontally-scalable, resilient and performing-under-load systems
- Knowledge and experience working with SIP protocol
- Knowledge and experience working with Stir/Shaken protocol
Responsibilities
- Design and implement real-time services with high throughput and low latency requirements, verify, deploy and operationalize them
- Work closely with stakeholders to understand customer needs and, devise and deliver, simple, robust and scalable solutions
- Be comfortable expressing thoughts and ideas as detailed prose and use it as an effective means to collaborate with leads, architects and cross functional teams
- Embrace the challenge of scaling a complex distributed platform with points of presence globally, each one concerned with high availability, high reliability, high throughput, low latency, and media fidelity
- Figure out novel ways of solving customer problems for the Voice channel
Benefits
- competitive pay
- generous time-off
- ample parental and wellness leave
- healthcare
- a retirement savings program
- health care insurance
- 401(k) retirement account
- paid sick time
- paid personal time off
- paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
