Associate Video Engineer

Astound Broadband • Lanham, MD

1d • $50,000 - $55,000 • Onsite

About The Position

The Associate Video Engineer will be responsible for working alongside Video Operations and Video Engineering maintaining and growing the video offering through equipment and software testing, triaging trouble tickets and identifying problems on our large base of legacy set top boxes, TiVo and Android based IPTV devices. Hands-on experience in testing of Over-the-Top (OTT)/Media domain applications on Embedded products in Consumer electronics space – Smart TV, Mobile Phones / Tablets or media streaming devices such as Apple TV, Android Based Consumer Streamers, Fire TV. Understanding the requirements and developing test cases for all product use cases in context of OTT applications on embedded streaming devices. Triage, troubleshoot, and update trouble cases from both Customers and Vendors. Works with and assists customers directly as needed to gain additional details to their issues. Must use internal tools to investigate issues. Regression testing on all platforms. Testing all customer facing hardware and software and ticketing issues. Keeping apprised of new video related hardware and software as it becomes available to be deployed. Other duties as assigned.

Requirements

• 2+ years’ experience troubleshooting video
• Proven ability to analyze data
• Familiar with IOS/Android OS
• Windows and MS Office / Excel / PowerPoint
• Detail Oriented and ability assist with multiple projects at once

Nice To Haves

• Experience with TiVo DVRs and traditional cable/video offerings is a plus

Responsibilities

• Working alongside Video Operations and Video Engineering maintaining and growing the video offering through equipment and software testing
• Triaging trouble tickets and identifying problems on our large base of legacy set top boxes, TiVo and Android based IPTV devices
• Hands-on experience in testing of Over-the-Top (OTT)/Media domain applications on Embedded products in Consumer electronics space – Smart TV, Mobile Phones / Tablets or media streaming devices such as Apple TV, Android Based Consumer Streamers, Fire TV
• Understanding the requirements and developing test cases for all product use cases in context of OTT applications on embedded streaming devices
• Triage, troubleshoot, and update trouble cases from both Customers and Vendors
• Works with and assists customers directly as needed to gain additional details to their issues
• Must use internal tools to investigate issues
• Regression testing on all platforms
• Testing all customer facing hardware and software and ticketing issues
• Keeping apprised of new video related hardware and software as it becomes available to be deployed
• Other duties as assigned

Benefits

• 401k retirement plan, with employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree