Software Engineer Sr - App Support
About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineer Sr within PNC's Enterprise Technology organization, you will be based in Pittsburgh, PA, or Birmingham, AL. Candidates should have experience with the following: - Production & Application Support Operations Provide reliable day‑to‑day support for production and non‑production applications to ensure system stability and business continuity. Deliver production and application support by monitoring system performance, responding to incidents, analyzing logs, and resolving issues using tools such as Dynatrace, API traces, and application logs. Troubleshoot application issues across layers, including APIs, SQL queries, and Oracle databases, performing root‑cause analysis and implementing corrective actions. - Application Maintenance, Patching & Technical Enablement Maintain application health through upgrades, configuration management, and vendor‑driven updates while supporting ongoing technical improvements. Configure, test, and install vendor‑provided patches and updates, coordinating deployment activities and validating application stability post‑implementation. Support application configuration changes, API integrations, and database updates, ensuring alignment with operational standards, security requirements, and release processes. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Requirements
- 3+ years of relevant / direct industry experience.
- University / college degree (or a comparable combination of education, job specific certification(s), and experience including military service).
Nice To Haves
- Application Development
- Business Management
- Customer Solutions
- Design
- Group Problem Solving
- Process Improvements
- Release Management
- Software Solutions
- User Experience (UX) Design
- Application Delivery Process
- Application Design
- Architecture
- Application Development Tools
- Application Testing
- Packaged Application Integration
- System Development Life Cycle
- Technical Troubleshooting
- Technical Writing/Documentation
Responsibilities
- Provide reliable day‑to‑day support for production and non‑production applications to ensure system stability and business continuity.
- Deliver production and application support by monitoring system performance, responding to incidents, analyzing logs, and resolving issues using tools such as Dynatrace, API traces, and application logs.
- Troubleshoot application issues across layers, including APIs, SQL queries, and Oracle databases, performing root‑cause analysis and implementing corrective actions.
- Maintain application health through upgrades, configuration management, and vendor‑driven updates while supporting ongoing technical improvements.
- Configure, test, and install vendor‑provided patches and updates, coordinating deployment activities and validating application stability post‑implementation.
- Support application configuration changes, API integrations, and database updates, ensuring alignment with operational standards, security requirements, and release processes.
- Provides detailed technical design and development of software solutions using existing and emerging technology platforms.
- Proposes & designs software solutions to address complex business needs.
- Writes code, tests and deploys software.
- Prepares technical and procedural documentation required for software.
- Maintains and debugs software.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Senior
