Sr. Software Support Engineer

MiniMed•Northridge, CA

19h•Hybrid

About The Position

Responsible for software testing, validation, and trouble shoot intensive insulin management products. Responsible for performing critical analysis of field issues to identify product-specific concerns and deliver detailed issue summaries utilizing tools such as AWS CloudWatch, AWS Athena, AWS Lambda and S3, ELK (Elastic Stack), Jira, ServiceNow, Oracle, and MySQL. Utilize connectivity protocols, including Bluetooth, Transmission Control Protocol/Internet Protocol (TCP/IP) sockets, serial communication, and Wi-Fi networks, to diagnose and resolve communication issues between devices. Utilize design & development of the automation frameworks including Hybrid and Data Driven. Utilize Integrated Development Environments (IDEs) and build integration tools including Jenkins. Create & implement test scripts for performing performance testing using JMeter and Charles proxy. Design and develop functional testing of of end-to-end flows which involves mobile apps and leverage Application Programming Interface (API) services. Leverage Internet of Things (IoT) platform to develop and drive end-to-end validation using tools including Structured Query Language (SQL/MySQL), Representational State Transfer (REST), and Simple Object Access Protocol User Interface (SOAP UI). Telecommuting may be permitted up to 2 days/week.

Requirements

Bachelors’ Degree or foreign equivalent in Electronics, Electrical, Software, or Computer Engineering or related engineering or technical field.
Five (5) years of progressive post-baccalaureate experience as a Software or Technical Lead Engineer or related occupation.
At least five (5) years’ experience with AWS CloudWatch, AWS Athena, AWS Lambda and S3, ELK, and Oracle.
At least five (5) years’ experience with Bluetooth, TCP/IP sockets, Serial communication, and Wi-Fi networks.
At least five (5) years’ experience with Design & development of automation frameworks including Hybrid and Data Driven.
At least five (5) years’ experience with Jenkins.
At least five (5) years’ experience with Creating and implementing test scripts for performing performance testing.
At least five (5) years’ experience with Functional testing of end-to-end flows involving mobile and API services.
At least five (5) years’ experience with End-to-end validation using SQL, MySQL, REST, and SOAP UI.

Nice To Haves

Experience with JMeter and Charles proxy for performance testing.
Experience with Jira and ServiceNow.

Responsibilities

Software testing, validation, and troubleshooting of intensive insulin management products.
Performing critical analysis of field issues to identify product-specific concerns.
Delivering detailed issue summaries.
Diagnosing and resolving communication issues between devices using various connectivity protocols.
Design & development of automation frameworks including Hybrid and Data Driven.
Creating & implementing test scripts for performing performance testing.
Design and develop functional testing of end-to-end flows involving mobile apps and API services.
Develop and drive end-to-end validation using IoT platforms and related tools.