Sr. Software Engineer (Connect - Core App & Admin)
About The Position
Dialpad is seeking a talented, experienced Full-Stack Engineer passionate about building high-quality, scalable web applications using modern frontend and backend technologies. This role involves owning significant features end-to-end, tackling technical hurdles, and enriching the team with engineering experience, including mentoring junior engineers. The engineer will guide projects with multiple collaborators to deliver major features and work in a cross-functional team, closely collaborating with Product Managers to advocate for the team's technical initiatives. Dialpad is an AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Their AI agents learn from human agents and improve with every interaction, helping organizations understand customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems, Dialpad was built to resolve, with AI agents and human agents operating on a single platform with shared context. Market-leading brands trust Dialpad, and the company is backed by prominent investors.
Requirements
- 6-10 years of experience in full-stack software engineering.
- Strong experience in writing high-performance, reusable, and reliable Python code.
- Strong experience with RESTful APIs.
- Strong experience in modern cloud platforms like GCP or other cloud infrastructures.
- Strong experience in documentation for architectural designs, technical decisions, and best practices.
- Experience with modern frontend frameworks such as Vue/React, as well as HTML, CSS, JavaScript, and TypeScript.
- Experience with databases, SQL/NoSQL.
- Experience in mentoring junior engineers and helping them grow their skills.
- Experience with Agile development methodologies.
- Strong debugging and troubleshooting skills.
- Strong communication and collaboration skills.
Responsibilities
- Develop and maintain Dialpad's web & desktop applications using modern technologies.
- Collaborate with the data science team to build a world-class Agentic AI framework.
- Utilize AI tools like Claude, Gemini, etc., to build world-class features quickly.
- Write clean, modular, and maintainable code using best practices along with unit tests.
- Participate in code reviews to ensure code quality, maintainability, and scalability.
- Ensure that features are shipped on time and with the highest quality.
- Take on on-call activities to support and resolve issues from QA and customers.
- Be responsible for deploying new releases on a weekly release cadence.
- Collaborate with cross-functional teams (e.g., DevOps, QA, Product, UX) to build and use common components and practices across Dialpad products.
- Mentor junior engineers and help them grow their skills and expertise.
- Communicate technical concepts effectively to both technical and non-technical stakeholders.
Benefits
- Competitive salary
- Comprehensive benefits
- Real opportunities for growth
- Cutting-edge AI tools
- Robust training program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
