Software Engineer in Support

Bitmovin•Singapore, ON

38d

About The Position

Bitmovin is a global Series-C SaaS scale-up that provides award-winning video streaming technology to world-renowned brands, including Disney, Warner Brothers Discovery, BBC, Red Bull Media House, Hulu, and The New York Times, to name just a few. At Bitmovin, we know that to be the best, we have to have the best people. So we are an inclusive, flexible employer of some of the most impressive and diverse talent across the globe, with a culture that enables you to see success by being your best self. Our Software Support team is looking for a Software Engineer in Support to be the technical voice of our products in post-sales technical support activities. We seek to maximise the value our customers gain from our products in media compression, playback, and analytics. Your Impact You will make an impact that matters by: Becoming intimately familiar with customers’ integration and use of Bitmovin products in their video workflows to assist in problem identification and resolution Having experience in software development of Web-Applications with JavaScript OR Java, foundational knowledge of Swift, Kotlin, Python Triaging and troubleshooting reported support cases to determine root causes and find potential solutions or workarounds Being the voice of Bitmovin to customers, including industry leading Video Streaming content providers, and advocating for those customers’ needs within Bitmovin Establishing a trusted advisor relationship with customers, offering custom solutions to address reported problems, providing recommendations and training while taking named technical ownership of key growth and strategic accounts within the region, in partnership with Customer Success Managers

Requirements

Technical Support
troubleshooting
video technology
problem solving
Streaming Media
Video Streaming Workflows
Cloud
SaaS
Support or other service-oriented customer-facing roles
Excellent written and verbal communication, love for communicating with people
Software development and troubleshooting complex technical issues, as well as researching and offering solutions, including potential workarounds
Using Support/CRM tools such as Zendesk, Jira Service Desk or similar
Video compression and/or playback technologies
Fluent in English (Written and spoken)

Nice To Haves

Experience with mobile development
Experience with Video encoding
Experience with Git and CI/CD processes
Knowledge of DevOps methodologies and appreciation for the value that technologies like Serverless and Kubernetes bring to the software deployment and development process
Experience in Linux systems administration
A desire for a career path as a Solutions Engineer or Solutions Architect, as opposed to contributing to core product development

Responsibilities

Becoming intimately familiar with customers’ integration and use of Bitmovin products in their video workflows to assist in problem identification and resolution
Having experience in software development of Web-Applications with JavaScript OR Java, foundational knowledge of Swift, Kotlin, Python
Triaging and troubleshooting reported support cases to determine root causes and find potential solutions or workarounds
Being the voice of Bitmovin to customers, including industry leading Video Streaming content providers, and advocating for those customers’ needs within Bitmovin
Establishing a trusted advisor relationship with customers, offering custom solutions to address reported problems, providing recommendations and training while taking named technical ownership of key growth and strategic accounts within the region, in partnership with Customer Success Managers