Software Support Engineer

Hurco Companies Inc • Indianapolis, IN

1d • Onsite

About The Position

Hurco Companies, Inc. is seeking a technically-minded CNC Machinist or Applications Specialist to join our team at our Corporate Headquarters in Indianapolis. This is not a software development role. We are looking for someone with strong CNC machining experience who enjoys troubleshooting, testing new technology, and helping customers and internal teams maximize machine performance. As a Software Support Engineer, you will serve as the machining expert for Hurco's CNC control software and machine functionality. You will work closely with our service, sales, and engineering teams to test software enhancements, validate machining applications, troubleshoot customer issues, and provide technical support and training.

Requirements

• 3+ years of hands-on CNC machining, programming, or applications experience
• Strong experience with 3-axis and 5-axis milling and/or multi-axis turning
• Knowledge of CNC programming, setup, tooling, workholding, and machining processes
• Experience with CAD/CAM software
• Strong troubleshooting and problem-solving skills
• Ability to communicate technical information to customers and cross-functional teams
• Technical degree preferred, or equivalent hands-on experience

Nice To Haves

• Experience with Hurco CNC controls
• Applications engineering, manufacturing engineering, or CNC training experience
• Experience supporting customers or field service teams

Responsibilities

• Test CNC control software and machine functionality in real-world machining applications
• Validate software performance and application conformance on mills and lathes
• Troubleshoot machining, programming, and control-related issues for customers and internal teams
• Conduct time studies and application testing to improve machine performance and customer productivity
• Provide technical support to service technicians, sales personnel, and engineering teams
• Deliver customer training on machine operation, programming, and best practices
• Document and communicate issues, test results, and recommended solutions
• Occasionally travel to customer sites to provide applications support and training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree