Software Support Engineer

GLG • Austin, TX

1d • $80,500 - $96,500

About The Position

GLG is seeking a Software Support Engineer to help improve and maintain GLG’s software that matches companies around the world with experts who can help them make decisions on demand. As a part of our Product Engineering team, you’ll pair with other engineers, product managers, and users to help resolve issues and improve our technology. This role is crucial for ensuring the continuous operation and reliability of GLG's critical systems.

Requirements

• A degree in computer science (or related engineering degree), or demonstrable equivalent technical proficiency is required.
• A growth mindset, and an eagerness to learn new languages and technologies used across GLG including JavaScript, TypeScript, Python, and SQL.
• Experience using Claude, Copilot, Opencode and other AI Toolsets.
• A strong interest in problem solving and collaboration.
• The ability to investigate and diagnose system problems.
• The ability to effectively communicate between audiences of differing technical skill levels.

Responsibilities

• Help ensure the continuous operation and reliability of GLG's critical systems.
• Interface with Engineering and Helpdesk to triage and resolve system issues.
• Diagnose and resolve issues when identified.
• Communicate resolutions to stakeholders and be able to explain technical solutions to non-technical people.

Benefits

• Comprehensive medical, dental and vision coverage effective on your first day of employment
• Flexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays
• 401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting)
• Tuition reimbursement program for eligible courses including language skills courses
• Paid parental leave, adoption and surrogacy reimbursement
• Free wellbeing support with the Calm app, Maven and EAP, and free long-term therapy & counselling assistance through Pathways

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level