Software Engineer, Agent Delivery
About The Position
Pallet is hiring a Software Engineer, Agent Delivery to deploy production AI agents inside large supply chain companies. The role works directly with customer operators, engineers, and executives to understand critical workflows, design integrations, debug production systems, and deliver AI-powered workflows in environments that may be undocumented, fragmented, and business-critical. The engineer owns deployments from initial discovery through production launch, working with customers remotely and onsite. The position combines engineering, product, and customer operations, with success measured by getting systems live, keeping them reliable, and solving problems in environments outside the engineer’s control. Learnings from deployments are turned into reusable product capabilities. The role includes making design decisions about agent behavior, application logic, data, evaluations, security, and reliability, and establishing patterns for production deployment. The engineer remains accountable after launch by debugging failures, improving agent quality, and working with Product and Engineering to address deployment blockers and recurring product gaps. The position is based in New York City’s Flatiron neighborhood and is onsite five days per week. The listed salary range is $135,000–$180,000, depending on experience, skill set, qualifications, and location. The company also offers equity, benefits, and growth opportunities.
Requirements
- At least 1 year of experience building and owning production systems in high-growth startups or similarly demanding environments.
- Strong experience with APIs, integrations, authentication systems, and event-driven architectures.
- Demonstrated ability to debug complex systems in production.
- Comfort operating in ambiguous environments with incomplete documentation and quickly evolving requirements.
- Strong communication skills and ability to build trust with technical and non-technical stakeholders.
Nice To Haves
- Experience working directly with customers.
Responsibilities
- Lead customer deployments from problem definition through production, designing, prototyping, building, and deploying AI agents and workflows.
- Embed in customer workflows and build relationships with individual contributors, operators, and executives.
- Translate business requirements into technical solutions that address underlying problems.
- Make design decisions across agent behavior, application logic, data, evaluations, security, and reliability.
- Connect Pallet agents to customer systems, APIs, and data, working with customer engineering and operations teams to navigate technical constraints.
- Debug production failures, evaluate and improve agent quality, and work with Engineering and Product to remove deployment blockers.
- Turn field learnings into reusable agents, integrations, evaluations, and frameworks.
- Bring recurring customer needs and product gaps to Product and Engineering to inform the core platform.
Benefits
- Health, vision, and dental benefits.
- Take-what-you-need paid vacation.
- Life insurance and accidental insurance.
- Short-term disability coverage.
- Equity for all staff.
- 401(k) option.
- Paid parental leave.
- Yearly learning and development stipend.
- Commuter benefits for Bay Area and New York employees.
- Uber ride stipend for late work at the office.
- Remote office home stipend for remote employees.
- Free professional headshot.
- Daily catered lunches and dinners in the office.
- Complimentary onsite gym at the San Francisco office.
- Onboarding trip to an office for remote employees.
- Monthly happy hours.
- Annual company offsites.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
