Software Data Entry Specialist I

SBM Management Services•Mcclellan, CA

About The Position

The Software Data Entry Specialist I will become an expert in the 4Insite web and mobile platforms and maintain accurate records for large-scale data management and review. The role evaluates AI responses, provides feedback to improve AI performance, and supports enhancements to system functionality. It also includes reviewing and verifying data change requests and documents, resolving or escalating data issues, and ensuring information is entered, approved, and distributed through the appropriate channels on time. During downtime, the specialist helps with customer support tickets, troubleshoots end-user issues, and records service requests in IT service desk tools. The position supports subject-matter experts and end-user productivity goals. Travel to customer sites may be required up to 20% of the time, and weekend availability is required.

Requirements

Bachelor’s degree from a four-year college or university with 1–2 years of experience, or an equivalent combination of education and experience.
Weekend availability is required.
A valid driver's license may be required based on business needs; employees who drive for work must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements.

Responsibilities

Become an expert in the 4Insite web and mobile platforms.
Evaluate the accuracy and relevancy of AI responses and provide detailed feedback to improve AI performance and accuracy.
Maintain accurate records for large-scale data management and review.
Collaborate with the AI development team to enhance system functionality.
Report discrepancies or issues identified during data review.
Collect qualitative and quantitative data for daily project reports.
Review and verify change requests and documents for accuracy and completeness.
Use discretion and escalate issues as needed to correct or complete data.
Complete tasks accurately and on time, ensuring data is entered by appropriate deadlines and includes appropriate approvals.
Ensure data is distributed through the appropriate visibility channels on the software platform.
Support subject-matter experts in meeting or exceeding IT service and end-user productivity goals.
Troubleshoot end-user issues and resolve them upon first contact where possible.
Help with customer support tickets during downtime.
Accurately record and document service issues and requests, including categorization and priority, in IT service desk tools.
Provide customer-oriented technical assistance and understand the support process from the customer's point of view.
Travel to customer sites when required, up to 20% of the time.
Perform other duties and special projects as assigned.