Software - Customer Service Intern (Paid Internship) - Hybrid

TechSmith Corporation • East Lansing, MI

20h • Hybrid

About The Position

TechSmith’s Customer Care Interns support the Customer Care department to ensure customers are experiencing complete value in our software and systems. The goal is to provide world class customer support. As a team, interns work directly with customers to help them understand the software's capabilities and assist when questions or problems arise, connecting through a support system, phone calls, online chat, and email. This customer care role goes beyond typical customer service, acting as the voice of customers by providing feedback to product teams to improve the overall customer experience. The company seeks someone who enjoys solving problems and is passionate about helping people. Interns work as part of the team, developing key business skills for their future careers, and are encouraged to express their distinctive talents and discover their core competencies.

Requirements

• A team player with a positive attitude is essential.
• Must be resourceful, self-motivated, customer-focused, and able to work on a team
• Excellent verbal and written communication skills
• Must be detail oriented
• Interest in technology, specifically software applications
• Good organization skills and capability to multi-task
• You must be legally authorized to work in the United States
• You must be enrolled for at least 6 credits (undergrad) or 3 credits (grad) for fall and/or spring semesters to be considered for an internship with TechSmith Corporation. Summer class enrollment is not required.
• Must be able and willing to participate in this internship over the course of two consecutive semesters at a minimum.
• Must be pursuing a degree in communications, social sciences, hospitality, International Relations, or other related field.

Nice To Haves

• Proactive and self-motivated—you take initiative and thrive in a fast-paced environment.
• Reliable and professional—a strong work ethic and a history of dependability.
• Strong problem-solving skills—able to think critically and resolve issues efficiently.
• Experience in customer service or sales is a plus but not required.
• Multilingual skills in French, German, or Spanish are a plus but not required.

Responsibilities

• Provide excellent customer service to our customers through live chat and email through a ticketing system platform, and handle incoming customer calls.
• Interact with customers in a professional manner to gather information on specific issues to solve their problems
• Take initiative to help solve problems for customers and then pass information along to the appropriate team to try and prevent future issues from happening
• Assist customers with account status inquiries, subscription management and answer presales and post sales questions
• Capture critical product and customer data to help improve the customer experience and create efficient business processes
• Learn and understand the key concepts and uses of the TechSmith software, as well as a working knowledge of TechSmith Software
• Talk to customers about how our products can solve their challenges
• Interact with customers in a professional manner, using a consultative approach, to gather information on specific issues to solve their problems
• Meet and exceed any assigned individual or team goals
• Multi-task and excel in a fast-paced environment
• Understand our competitors and know our products' advantages
• Other duties as assigned

Benefits

• Competitive pay based on skills and experience.
• This is an hourly position with TechSmith Corporation.
• Hours are based on a consensus between you and your supervisor.
• We require a minimum of 12 hours per week; however, hours are limited to 18 hours per week.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Number of Employees: 101-250 employees