Customer Service Representative Internship
About The Position
For over 50 years KENT OUTDOORS has been the ultimate destination for outdoor enthusiasts, offering a curated collection of industry-leading brands driven by the pure pursuit of adventure. KENT Outdoors is a collection of brands all obsessively focused on building the most innovative and reliable equipment for use in our most revered natural playgrounds. We relentlessly dream, build, and offer products that empower the very best days outside. We’re a collection of outdoor fanatics, product geeks, marketing mavens, and entrepreneurs all focused on pushing through boundaries, both on land, and in the water. Holding true to our roots while evolving for the future, the family of KENT brands today includes Absolute Outdoors, Arctic Shield, Aquaglide, Arbor Snowboards, Barefoot International, BOTE, Connelly, FatSac, Freedom Foil, Full Throttle, HO Sports, Hyperlite, KENT, Liquid Force, Margaritaville, O’Brien, and Onyx. Your Impact We’re looking for a motivated and detail-oriented Customer Service Representative Intern to join our team full-time. This is a paid, entry-level opportunity designed for someone eager to gain hands-on experience in customer service, sales support, and operations within a dynamic, fast-paced environment. This position is hiring immediately and will run through Labor Day. You’ll play a key role in supporting our customers and dealer network while learning the ins and outs of our business. If you’re someone who enjoys problem-solving, working with people, and keeping things organized – this could be a great fit. Bonus: This position offers strong growth potential for a motivated intern looking to grow into a long-term role with us.
Requirements
- Strong customer service experience with a focus on sales functions
- Strong typing and data entry skills; ability to use MS Office products with ease (highly proficient in MS Excel)
- Professional and friendly phone manner
- Ability to multi-task in a fast-paced environment
- Excellent attention to detail
- Strong verbal and written communication skills
- Ability to navigate difficult situations with minimal assistance
- Self-starter with strong initiative and a solution-minded approach
Responsibilities
- Handle day-to-day customer service tasks including order entry, inbound phone calls, emails, and web chats
- Assist customers through our online web portal (Kustomer)
- Process Shopify and dealer orders through our internal ordering system (Microsoft Dynamics D365)
- Review and check product availability and inventory
- Become familiar with all Aquapark and Lakefront products
- Deliver a positive brand experience through knowledgeable, helpful responses to customer inquiries
- Provide accurate product information and timelines to both end users and Dealer Representatives
- Support customer claims and work toward timely, effective resolutions
Benefits
- Paid, full-time internship with real-world experience
- Opportunity to grow within the company
- Work with a passionate, outdoor-oriented team
- Be part of a brand that creates fun, memorable experiences on the water
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
