Software Contracts Assistant

Indica Labs•Albuquerque, NM

5d•Onsite

About The Position

The Software Contracts Assistant supports the management of Software Maintenance & Support (SMS) contracts and helps execute term license renewals. The role helps ensure timely and accurate record-keeping, regularly engages with a global customer base and internal team members, and conducts extensive research in the Customer Relationship Management (CRM) system. This position is based at the company headquarters in Albuquerque, New Mexico, and is full-time and in office. Up to 5% travel is required. Work is normally performed in a typical interior/office environment, with no or limited physical effort and no or limited exposure to physical risk. The role requires working at a computer workstation for 7+ hours a day.

Requirements

Associate degree in Business Management, Communication, Liberal Arts, or a related field; experience may substitute for education on a year-for-year basis.
Two years of office or administrative support for a whole team, or related experience such as coordinator or customer service work.
Authorization to work in the United States or appropriate authorization to work in the applicant’s current home country; the company does not sponsor work visas.
Meticulous attention to detail.
Dedication to integrity in work product.
Ability to prioritize and multitask several items at once.
Ability to think critically about complex, evolving workflows and recommend efficiencies and improvements.
Ability to communicate clearly and concisely, verbally and in writing, with a global customer base.
Ability to calculate math and percentage functions.
Ability to work independently with limited to no supervision and support team initiatives when asked.
Ability to read and understand information and ideas presented exclusively in writing.
Accurate and quick typing skills.

Nice To Haves

Working familiarity with a CRM such as Salesforce, Hubspot, Vtiger, or Zoho.
Strong Microsoft Office experience, especially Outlook, Excel, and Teams.
Professionalism in written and verbal communications.
Experience in a software or scientific-based company.
Preference given to applicants currently residing in New Mexico.

Responsibilities

Support contract revenue-generating methods and initiatives.
Respond promptly to customer inquiries.
Prepare opportunity records, calculate contract renewal quotes, and send customer correspondence.
Document and track SMS contract renewals, customer inquiries, recurring contracts, and other contract-status updates.
Inquire with Application Scientists about customer contact information, license configurations and specifications, and order details.
Help generate regular reports and distribute them to relevant team members.
Participate in weekly, monthly, quarterly, and annual meetings to review workflows, progress, and sales targets; some meetings may require in-person attendance.
Complete ongoing CRM training as needed, based on familiarity and comfort with the program.
Support special projects as needed.
Access and handle electronic Protected Health Information (PHI) appropriately, in accordance with policy and the Health Insurance Portability and Accountability Act (HIPAA).