Software and Applications System Administrator

Range USA•Blue Ash, OH

1d•Onsite

About The Position

The Software and Applications System Administrator owns the software and application environment across Range USA's 50+ location operation. This role manages the full lifecycle of enterprise software and endpoint configuration — from deployment and licensing through compliance and decommission — and serves as the primary escalation point for software and application issues across the company. It is a hands-on, self-directed role that requires strong technical ownership, rigorous documentation habits, and the ability to operate effectively across a distributed retail environment with minimal supervision.

Requirements

2+ years of hands-on experience in systems administration, software administration, or IT operations
Proficiency in Microsoft 365 tenant administration
Active Directory / Entra ID administration, including user lifecycle, RBAC, SSO, and MFA
PowerShell scripting proficiency
Experience deploying and managing software at enterprise scale
Excellent customer service skills and personable and professional demeanor
Strong time management, organization, attention to detail, and multi-tasking skills
Strong Windows 10/11 troubleshooting skills
Familiarity with ITSM platforms
Ability to work independently or as part of a team, manage competing priorities, and follow through without close supervision
Strong documentation habits
Strong written and verbal communication skills

Nice To Haves

Microsoft certifications (MD-102, MS-102, AZ-104, or equivalent)
Experience with SCCM / Microsoft Endpoint Configuration Manager alongside Intune
Experience with endpoint security tooling including EDR and DLP solutions

Responsibilities

Administers and maintains the Microsoft 365 tenant, including Exchange Online, Teams, SharePoint, OneDrive, license assignment, and governance configuration
Owns endpoint configuration and software deployment across Windows and iOS devices company-wide via MDM platforms, including device compliance policies, configuration profiles, patch management, and update rings
Manages the enterprise software license inventory — procurement, renewals, utilization tracking, and compliance
Administers user provisioning and deprovisioning across platforms, including role-based access control, SSO, and MFA via Entra ID
Experience with Chrome Browser Cloud Management or similar browser fleet management
Leads new store technology setup and configuration; requires on-site travel for new store openings (approximately 3 per year, 4 days on-site per opening)
Develops and maintains PowerShell scripts and automated workflows to reduce manual administrative overhead
Resolves help desk escalations related to software, application access, and device configuration
Owns resolution of complex software and application issues, including root cause analysis and documentation of findings
Evaluates and recommends software solutions that improve productivity or reduce cost, and leads testing and implementation
Maintains accurate system documentation and SOPs — this role generates significant institutional knowledge that must be captured and maintained
Trains staff on new software through in-person sessions, written documentation, and recorded walkthroughs
Communicates system changes and updates to the IT Infrastructure Manager