Soft Services Lead

JLL • Corvallis, OR

12d • Onsite

About The Position

The Soft Services Lead is responsible for leading the day-to-day delivery, performance, and continuous improvement of soft services across JLL’s Corvallis site on a global client account in the Technology Vertical. The role owns workplace services that influence employee experience, site presentation, service quality, and operational effectiveness. It serves as the primary operational lead for soft services suppliers and internal service partners, ensuring services are safe, consistent, efficient, and aligned with CREWS standards, contractual requirements, site expectations, and business needs. The role works closely with the Corvallis Facilities Manager and broader facilities organization while maintaining accountability for assigned soft services programs.

The role is onsite in Corvallis, Oregon, with a stated Monday–Friday schedule of 8:00 AM–5:00 PM, and reports to the Facility Manager. The listing also identifies Eugene and Salem, Oregon, as location options. This position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

• High school diploma or GED equivalent.
• At least 3 years of experience in third-party commercial facilities management, workplace experience services, corporate hospitality, property operations, supplier management, or a related field.
• Demonstrated experience managing service providers and operational performance.
• Strong understanding of customer-facing workplace services and service-quality expectations.
• Experience working with budgets, contracts, KPIs, SLAs, work-order systems, and operational reporting.
• Strong organizational, communication, and stakeholder-management skills.
• Ability to analyze operational issues, identify root causes, and implement sustainable solutions.
• Authorization to work in the United States without visa sponsorship.

Nice To Haves

• Ability to operate effectively in a complex corporate, technical, R&D, or similar environment.
• Bachelor’s degree in hospitality management, business administration, or a related field.
• Proficiency with workplace-management software, CMMS, collaboration tools, and Microsoft Office.

Responsibilities

• Lead the daily execution and performance of soft services across the Corvallis site.
• Own applicable services, including janitorial, waste and recycling, mail and shipping, pest control, landscaping, workplace support, conference and meeting support, office and common-area services, and other employee-facing facility services as assigned.
• Define, communicate, measure, and consistently achieve service-delivery standards; act as the primary escalation point for soft services performance issues.
• Coordinate with Facilities, Engineering, EHS, Security, Workplace Experience, and other functional partners where service responsibilities intersect.
• Manage day-to-day relationships with assigned suppliers and service partners, setting expectations for staffing, service quality, response, productivity, and customer experience.
• Conduct routine service inspections, quality audits, performance reviews, and corrective-action follow-up; validate supplier performance against contracts, KPIs, SLAs, and site expectations.
• Identify recurring service gaps and drive sustainable corrective actions; support supplier business reviews and performance governance.
• Maintain cleanliness, appearance, functionality, and readiness of employee-facing spaces; work with stakeholders to adapt services to changing workplace needs.
• Review service requests, employee feedback, customer satisfaction trends, and operational data to identify improvements; support events, leadership visits, and other high-visibility activities requiring soft services coordination.
• Support development and management of the soft services operating budget; review supplier spend, staffing models, consumption, and service frequencies for efficiencies.
• Validate invoices and service delivery as appropriate, identify cost avoidance and savings opportunities while protecting service quality, and support forecasting and annual planning.
• Maintain operating procedures, service standards, schedules, documentation, and supplier records; ensure work is reflected in applicable work-order, service-management, and reporting systems.
• Support compliance with CREWS policies, EHS requirements, site procedures, and applicable regulatory standards; participate in operational reviews and report performance, risks, trends, and improvement actions.
• Use operational data, employee feedback, inspections, and industry best practices to improve services; evaluate automation, standardization, service-frequency changes, supplier models, and other efficiencies.
• Partner with regional teams to implement scalable soft services standards and best practices.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and a comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED