Social Worker-Case Manager-Assisted Living Memory Care Fairport
About The Position
Rochester Presbyterian Home is seeking a Social Worker to serve as Case Manager at its Creekstone Memory Care Community in Fairport, NY. The role supports residents with cognitive impairments, including Alzheimer’s disease, dementia, and other memory-related conditions, as well as their families and staff in an assisted living setting. The Social Worker/Case Manager assesses residents’ needs, develops and updates individualized wellness plans, facilitates communication, and provides guidance and advocacy in coordination with families, caregivers, and interdisciplinary team members. The position aims to enhance residents’ quality of life and well-being through compassionate, comprehensive support, helping create a nurturing, safe, and engaging environment that promotes dignity and respect. Work is primarily office-based with direct resident interaction. Occasional evening or weekend work may be required to meet resident or family needs, and the role may involve physical activity such as assisting residents or setting up activities.
Requirements
- Bachelor’s or master’s degree in Social Work (BSW or MSW) from an accredited program, or 10 or more years of relevant leadership experience in assisted living or memory care.
- Prior experience in healthcare, assisted living, memory care, community health, or a social services setting.
- Strong communication, problem-solving, and interpersonal skills.
- Ability to work in a team-oriented environment.
- Compassion, patience, and empathy toward older adults.
- Knowledge of aging-related issues and elder care resources.
- Ability to meet the physical demands of the role, including occasional standing, walking, sitting, hand use, talking, and hearing; prolonged sitting at a desk and computer work; and occasional lifting or moving of up to 25 pounds or exerting up to 50 pounds of force.
- Vision abilities may include close, distance, and color vision, peripheral vision, depth perception, and the ability to adjust focus.
Responsibilities
- Conduct comprehensive assessments of residents’ cognitive, physical, emotional, and social needs upon admission and throughout their stay, in compliance with applicable New York State Department of Health regulations.
- Collaborate with the Administrator, licensed nurses, medical professionals, care partners, and families to develop personalized wellness plans addressing memory impairment, identified needs, and resident goals.
- Review and update wellness plans regularly in coordination with the RN Case Manager and Administrator.
- Counsel and educate families about memory-related diseases, caregiving strategies, aging-related issues, caregiving skills, community resources, and long-term care options.
- Help family members understand residents’ wellness plans and cope with caregiving challenges and the progression of memory loss.
- Facilitate family meetings to discuss wellness plan updates.
- Provide emotional support and counseling to residents experiencing anxiety, depression, or confusion related to memory loss.
- Develop strategies to manage dementia-related behaviors, including agitation, aggression, and withdrawal.
- Provide one-on-one support and activities that stimulate cognitive function and promote emotional well-being.
- Advocate for residents’ rights and ensure they receive appropriate care and services.
- Address concerns from residents, families, or staff and ensure residents’ wishes and needs are respected in accordance with their wellness plans.
- Act as a liaison between residents and staff to address concerns and resolve issues.
- Identify and connect residents and families with community resources, including legal assistance, financial support, and healthcare services.
- Assist residents with transitions into the facility and provide guidance on community integration.
- Respond to behavioral or emotional crises and provide support in situations such as sudden health decline or a resident’s death.
- Support residents and families during significant changes, including hospitalization and end-of-life decisions.
- Collaborate with nurses, physicians, and other healthcare professionals to address residents’ medical, social, and emotional needs.
- Assist with transitions to and from the memory care facility and guide residents and families through these transitions.
- Maintain detailed records of wellness plans, progress, and changes in residents’ conditions.
- Assist with group activities that encourage socialization and cognitive stimulation, such as memory exercises, music therapy, and arts and crafts.
- Provide individualized support to residents unable to participate in group activities so they remain connected and engaged.
- Train staff in dementia care techniques, communication strategies, and approaches to managing challenging behaviors.
- Guide staff in maintaining a supportive and therapeutic environment for residents with memory loss.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
