Social Worker (Program Coordinator)

Veterans Health Administration • New York, NY

6h • Onsite

About The Position

The Healthcare for Homeless Veterans (HCHV) Social Work Program Coordinator serves as the primary liaison for Contract Residential Services (CRS) and coordinates high-quality residential, clinical, and supportive services for Veterans experiencing homelessness. The position coordinates admissions, placements, transitions, referrals, and follow-up with VA programs, contract providers, and community organizations; provides advanced clinical social work services; and monitors contract performance and Veteran outcomes. The role also supports program development and acquisition activities, builds partnerships, and provides consultation, training, mentoring, clinical guidance, and licensure supervision as authorized.

The work is based at a non-VA location in Brooklyn three days per week and the Manhattan VAMC two days per week. The schedule is 8:00 a.m. to 4:30 p.m. Telework and virtual work are not available. This is a permanent, full-time position. The position is at the GS-12 level, with a full performance level of GS-12.

Requirements

• Master's degree in social work from a school fully accredited by the Council on Social Work Education (CSWE); a doctoral degree cannot substitute for the master's degree.
• Licensed or certified by a state to independently practice social work at the master's degree level; at GS-11 and above, licensure or certification is required.
• Licensed or certified at the advanced practice level and able to provide supervision for licensure.
• One year of experience equivalent to the GS-11 grade level, demonstrating advanced practice skills, judgment, and progressively greater professional competency.
• Knowledge of program coordination and administration, including consultation, negotiation, and monitoring.
• Knowledge and ability to write policies, procedures, and/or practice guidelines for the program.
• Ability to supervise multidisciplinary staff assigned to the program.
• Ability to organize work, set priorities, meet multiple deadlines, and evaluate assigned program areas.
• Ability to provide training, orientation, and guidance within clinical practice.
• Proficiency in spoken and written English.
• U.S. citizenship, subject to the stated VA policy exception for non-citizens.
• Complete required background/security investigation, onboarding, pre-employment physical evaluation, and other application and pre-employment requirements.
• Participation in the seasonal influenza vaccination program is required.
• Serve a one- or two-year trial period, as assigned.

Nice To Haves

• Certification or other post-master's degree training from a nationally recognized professional organization or university with a defined curriculum or course of study and internship, or equivalent supervised professional experience.
• Experience coordinating homeless, residential, or community-based programs, including case management and care coordination for vulnerable populations.
• Advanced social work experience with interdisciplinary collaboration and clinical consultation.
• Knowledge of contract oversight, community resources, and programs serving Veterans experiencing homelessness.

Responsibilities

• Serve as the primary liaison for Contract Residential Services (CRS) and coordinate residential, clinical, and supportive services for Veterans experiencing homelessness.
• Coordinate CRS admissions, placements, transitions, referrals, and follow-up services with VA programs, contract providers, and community organizations.
• Develop compliant admission procedures, verify eligibility, assess medical and mental health stability, and ensure equitable access to services.
• Provide advanced clinical social work services, including psychosocial assessment, case management, crisis intervention, advocacy, and care coordination.
• Maintain accurate and timely VA records for eligibility, admissions, discharges, progress, outcomes, authorizations, and billing.
• Monitor contract performance, service quality, deliverables, and Veteran outcomes; coordinate corrective actions and review payment requests with contracting officials.
• Conduct required inspections and unannounced site visits, and report suspected neglect, abuse, or impropriety through established VA channels.
• Coordinate approvals and documentation for new or modified CRS programs, including bed capacity, per diem rates, liaison assignments, and program termination.
• Provide subject-matter expertise for acquisition planning, solicitation activities, and preparation of acquisition packages and performance work statements.
• Build partnerships with VA and community organizations to address service gaps and improve continuity of care.
• Provide consultation, training, mentoring, clinical guidance, and licensure supervision as authorized, while ensuring compliance with professional, legal, ethical, and VA requirements.
• Supervise multidisciplinary staff assigned to the program, as applicable.

Benefits

• Education Debt Reduction Program (EDRP), subject to individual eligibility and program approval; award amount may be up to $200,000.
• Competitive salary and regular salary increases.
• 37–50 days of annual paid time off per year, including annual leave, sick leave, and 11 paid Federal holidays.
• Potential credit toward annual leave accrual based on prior work or military service, subject to approval.
• Up to 12 weeks of paid parental leave after 12 months of employment, in connection with birth, adoption, or foster care placement of a child.
• Child care subsidy may be available to eligible full-time employees after 60 days of employment, subject to income and other eligibility limits.
• Traditional federal pension, with five-year vesting, and federal 401(k) with up to 5% in VA contributions.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior