Social Work Supervisor (Second Shift-Investigations)

Mecklenburg County•Charlotte, NC

3d•Onsite

About The Position

The Youth and Family Services (YFS) Division of the Department of Social Services (DSS) provides services to safeguard children by strengthening the protective capacities of families whose children’s health, safety, and well-being are at risk. The mission of DSS is to strengthen families and communities through a safety-net of services, collaborations, and hope. The department’s vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients. YFS firmly believes the people who do this work are our most important resource. As such, children and families deserve trained, skillful professionals to engage and effectively assist them. This position provides direct supervision, training, support, and review and evaluation of professional technical and para-professional staff involved in areas which could include Social Services. This position compiles reports and data to ensure compliance with established policies and procedures as well as assignment and monitoring of cases. This position provides feedback to staff to enhance their capabilities to perform efficiently. The second shift hours for this position are Monday - Friday 12:00pm-9:00pm, this position may require weekend work as needed. The position will be located at 10101 David Taylor Dr., Charlotte, NC 28262.

Requirements

Minimum of five years of social services or human services experience
Bachelor's degree in Human Services, Health or related field
Combination of relevant education and relevant experience accepted
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges
Knowledge of General social work principles and available resources
Knowledge of Social services procedures, practices and methods
Knowledge of Social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare
Knowledge of Case management methods and techniques
Knowledge of Services offered by the county and other local public and private community based service agencies
Skills Interpreting and implementing local, state and federal regulations that govern Health and Human Services
Skills Explaining and advocating for the needs of children, families, the elderly, disable adults and the impoverished
Demonstrated leadership skills
Excellent communication skills – both written and spoken
Abilities Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Abilities Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
Abilities Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization
Abilities Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Abilities Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Abilities Delegating Responsibility: Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individuals’ effectiveness
Abilities Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
Computer Skills Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

Master's degree in Social Work preferred
A minimum of (2) years of supervisory experience preferred
(3) years of Child Welfare experience preferred

Responsibilities

Supervise, train and evaluate the performance of technical and para-professional staff
Consult with teams and staff on individual case assignments
Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines.
Reviews information with teams or staff members to provide guidance and direction in the delivery of services
Establish performance objectives, conducts periodic reviews and monitors progress
Monitor budget activities and adjusts expenditures and makes recommendations as appropriate
Review and audits staff cases and workloads to prioritize duties and referrals for new cases
Complete monthly and quarterly program reports
Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high level decision
Communicate with and visit other public and private welfare agencies, hospitals and other institutions in order to exchange information and develop resources
Seek additional sources to increase funding and expand services
Review and analyze activity reports and statistics for continuous awareness of program operation
May be required to staff shelters in the event of a disaster