Social Work Supervisor (Investigations)

County of Mecklenburg, NC•Charlotte, NC

4d•$69,389 - $86,736•Onsite

About The Position

The Youth and Family Services Division (YFS) of the Department of Social Services (DSS) provides a variety of services to safeguard children by strengthening the protective capacities of families whose children’s health, safety, and well-being are at risk. The mission of DSS is to strengthen families and communities through a safety-net of services, collaborations, and hope. The Department’s vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients. YFS firmly believes the people who do this work are our most important resource. As such, children and families deserve trained, skillful professionals to engage and effectively assist them. If you have a passion for social work and making a difference in your local community, come join our Youth and Family Services team! Position Summary The Social Work Supervisor will provide direct supervision and support to a team of Child Welfare Specialist III leads and/or Child Welfare Specialist IIs who investigate and assess the needs of children involved in reports of alleged abuse, neglect and/or dependency. The Social Work Supervisor provides feedback and guidance to staff to enhance their capabilities to perform efficiently. This position will require direct field work support and may be required to work some evenings and weekends to meet the needs of children and families. This position provides direct supervision, training, support, review, and evaluation of professional technical and para-professional staff involved in areas within Social Services. This position compiles reports and data to ensure compliance with established policies and procedures as well as assignment and monitoring of cases. This position provides feedback to staff to enhance their capabilities to perform efficiently. This role is onsite fulltime. Please note this position may require after hours (after 5:00 pm) and weekend work as needed.

Requirements

Minimum of five years of social services or human services experience
Bachelor's degree in Human Services, Health or related field
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges
General social work principles and available resources
Social services procedures, practices, and methods
Social services related federal, state, and local laws, rules and regulations relating to provision of public assistance, and social welfare
Case management methods and techniques
Services offered by the county and other local public and private community-based service agencies
Interpreting and implementing local, state, and federal regulations that govern Health and Human Services
Explaining and advocating for the needs of children, families, the elderly, disable adults and the impoverished
Demonstrated leadership skills
Excellent communication skills – both written and spoken
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Delegating Responsibility: Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organizations and individuals’ effectiveness
Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

Master’s in social work or related degree preferred
Three years of investigative Social Work experience preferred

Responsibilities

Review and approve investigative reports
Guide the development and implementation of safety plans and initial family service agreements
Monitor and evaluate casework of staff involved in child protection
Ensure compliance with local, state, and federal child welfare regulations
Provide training and ongoing professional development for staff
Conduct regular team meetings and provide individual supervision
Coordinate with other agencies and stakeholders for comprehensive child protection
Handle complex cases and make critical decisions regarding child safety
Maintain accurate and up-to-date case records
Respond to emergencies and provide guidance on urgent cases
Facilitate communication between caseworkers, families, and the legal system
Conduct performance evaluations and manage staff performance issues
Supervise, train, and evaluate the performance of technical and para-professional staff
Consult with teams and staff on individual case assignments
Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines. Reviews information with teams or staff members to provide guidance and direction in the delivery of services
Establish performance objectives, conducts periodic reviews and monitor’s progress
Review and audits staff cases and workloads to prioritize duties and referrals for new cases
Complete monthly and quarterly program reports
Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high-level decision
Communicate with and visit other public and private welfare agencies, hospitals and other institutions in order to exchange information and develop resources
Seek additional sources to increase funding and expand services
Review and analyze activity reports and statistics for continuous awareness of program operation
May be required to staff shelters in the event of a disaster