Social Work Supervisor (Investigations)

Mecklenburg County•Charlotte, NC

3d•Onsite

About The Position

Join Mecklenburg County's Youth and Family Services (YFS) Division within the Department of Social Services (DSS) as a Social Work Supervisor. YFS is dedicated to safeguarding children by strengthening families facing risks to their health, safety, and well-being. Our mission is to build stronger families and communities through a safety net of services, collaborations, and hope. We aim to cultivate a compassionate and understanding organizational culture for both our staff and clients. This role is crucial for ensuring children and families receive skilled professional engagement and assistance. If you are passionate about social work and making a difference in your local community, we encourage you to join our team.

Requirements

Minimum of five years of social services or human services experience.
Bachelor's degree in Human Services, Health or related field.
Combination of relevant education and relevant experience accepted.
Requires a valid North Carolina or South Carolina Driver's License.
Requires County Driving Privileges.
Knowledge of General social work principles and available resources.
Knowledge of Social services procedures, practices, and methods.
Knowledge of Social services related federal, state, and local laws, rules and regulations relating to provision of public assistance, and social welfare.
Knowledge of Case management methods and techniques.
Knowledge of Services offered by the county and other local public and private community-based service agencies.
Skills Interpreting and implementing local, state, and federal regulations that govern Health and Human Services.
Skills Explaining and advocating for the needs of children, families, the elderly, disable adults and the impoverished.
Demonstrated leadership skills.
Excellent communication skills – both written and spoken.
Abilities Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Abilities Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.
Abilities Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization.
Abilities Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided.
Abilities Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
Abilities Delegating Responsibility: Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organizations and individuals’ effectiveness.
Abilities Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
Proficient in various computer applications including Microsoft Office Suite.

Nice To Haves

Master’s in social work or related degree preferred.
Three years of investigative Social Work experience preferred.

Responsibilities

Provide direct supervision and support to a team of Child Welfare Specialist III leads and/or Child Welfare Specialist IIs who investigate and assess the needs of children involved in reports of alleged abuse, neglect and/or dependency.
Provide feedback and guidance to staff to enhance their capabilities to perform efficiently.
Provide direct field work support.
Compile reports and data to ensure compliance with established policies and procedures.
Assign and monitor cases.
Review and approve investigative reports.
Guide the development and implementation of safety plans and initial family service agreements.
Monitor and evaluate casework of staff involved in child protection.
Ensure compliance with local, state, and federal child welfare regulations.
Provide training and ongoing professional development for staff.
Conduct regular team meetings and provide individual supervision.
Coordinate with other agencies and stakeholders for comprehensive child protection.
Handle complex cases and make critical decisions regarding child safety.
Maintain accurate and up-to-date case records.
Respond to emergencies and provide guidance on urgent cases.
Facilitate communication between caseworkers, families, and the legal system.
Conduct performance evaluations and manage staff performance issues.
Consult with teams and staff on individual case assignments.
Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines.
Review and audit staff cases and workloads to prioritize duties and referrals for new cases.
Complete monthly and quarterly program reports.
Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high-level decision.
Communicate with and visit other public and private welfare agencies, hospitals and other institutions in order to exchange information and develop resources.
Seek additional sources to increase funding and expand services.
Review and analyze activity reports and statistics for continuous awareness of program operation.
May be required to staff shelters in the event of a disaster.