Social Services Program Manager / Social Services Case Manager

Hope Human Services•Lakewood, WA

6d•Onsite

About The Position

Hope Human Services is a premier provider of Supported Living services for developmentally & intellectually disabled adults in the State of Washington. The Case Manager participates as a member of the management team in maintaining quality and continuity of care. The person in this position will, along with other members of the management team, provide leadership and guidance; and provide oversight to direct support professionals. Responsible for staff development; parent and family education; learning individuals care prior to admittance and educating others on care; assisting with housing for individuals and admits. Works collaboratively with all other disciplines to ensure all needs are met for the individuals. Responsible for hiring all direct support professionals, ensuring they are oriented and prepared to fulfill the duties and responsibilities of a direct care position. Supervises all direct support professionals, including progressive discipline, performance evaluation, competency, and compliance with policies and procedures. Ensures compliance with all state regulations, including but not limited to licensing requirements, for the provision of care. Schedules staff for program and responsible for education and orientation on the individuals plans, and forms for documentation. Participates in rotating, on call responsibilities providing support 24 hours per day, seven days per week.

Requirements

Be at least 21 years of age or older
Teaches and mentors staff to provide high level care in a safe environment
Demonstrates direct care skills, constant professionalism, critical thinking, and objectivity
Ability to access the residences of the people we support, specifically those in the caseload for the assigned program
Minimum high school diploma or GED
One or more years of supervisory experience and case management in Supported Living
Skills necessary to provide and teach individual care
Experience providing support for intellectually and developmentally disabled adults
Must have a currently valid drivers license or valid drivers license as an active duty armed forces personnel or dependent of an active duty armed forces personnel and the ability to be insured to drive agency vehicles
Proof of vehicle insurance
Provides driving abstract on annual basis or as requested
Provides valid CPR and First Aid or obtain it within 60 days of employment
Provides Supported Living letter of exemption or 75-hour training certificate or obtain it within 120 days of employment
Provides a peer coaching certificate or obtain it within 180 days of employment
Able to pass a criminal background check with the State of Washington and maintain clearance during tenure of employment
Ability to use email, word processing and spreadsheet software.
Ability to use Therap or similar program for online documentation of care of individuals supported

Nice To Haves

Associates or Bachelors degree in Human Services or related field preferred
Microsoft Office experience preferred

Responsibilities

Participate as a member of the management team in maintaining quality and continuity of care.
Provide leadership and guidance to direct support professionals.
Provide oversight to direct support professionals.
Responsible for staff development.
Responsible for parent and family education.
Learn individuals care prior to admittance and educate others on care.
Assist with housing for individuals and admits.
Work collaboratively with all other disciplines to ensure all needs are met for the individuals.
Responsible for hiring all direct support professionals, ensuring they are oriented and prepared to fulfill the duties and responsibilities of a direct care position.
Supervise all direct support professionals, including progressive discipline, performance evaluation, competency, and compliance with policies and procedures.
Ensure compliance with all state regulations, including but not limited to licensing requirements, for the provision of care.
Schedule staff for program.
Responsible for education and orientation on the individuals plans, and forms for documentation.
Participate in rotating, on call responsibilities providing support 24 hours per day, seven days per week.

Benefits

PAID MEDICAL, DENTAL, LIFE INSURANCE, AND EAP with supplementary options such as disability, accident insurance, critical illness, and pet insurance!
Effective 1st of the month following date of hire.
401K Options - Following one year of employment
PAID TIME OFF - 20 days PTO annually!
PAID TRAINING - 75Hr certificate, CPR, Nurse Delegation, NAR (will pay to maintain), TB, Food Handlers card, among other clinical specific training programs.
PROMOTIONAL OPPORTUNITIES- Ask us about our career track!
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance