Social Services Centre Administrator (Summer Student) - CONTRACT

Calgary Drop-In Centre (the DI)•Calgary, AB

22d•Onsite

About The Position

At the Calgary Drop-In and Rehab Centre (the DI), we are dedicated to serving our community with kindness. Our mission – to work with community to end homelessness, one person at a time – goes beyond providing immediate support; we strive to create an environment where individuals can regain their confidence and rebuild their lives. We are more than an emergency shelter. Our dedicated team of staff and volunteers work tirelessly to ensure that everyone who walks through our doors feels welcomed, respected, and valued. What sets us apart is our holistic approach to support. We offer not only safe and comfortable accommodation and meals but also access to essential resources such as health and recovery services, and housing supports. All of our programs, including emergency shelter, are low-barrier, trauma-informed, housing-focused, and recovery-oriented, aimed at supporting Calgary’s most vulnerable citizens. And our doors are always open. Reporting to the Coordinator, Free Goods Program, the Social Services Centre Administrator Summer Student will support several aspects of the Free Goods Program and Donation Centre operations. This position requires strong communication and administrative skills, as well as the ability to multi-task and problem solve. Sound judgement and a desire to meet people where they’re at in order to support them on their housing journey are critical to this role.

Requirements

Satisfactory Criminal Record and Vulnerable Sector Check – dated within the last 6 months. Copy required.
Related experience and a proven record of success, preferably in a complex non-profit environment
Proven skills and experience managing relationships
Energetic and self-directed, with strong time management, multi-tasking and organizational skills
Excellent communications skills, both verbal and written
Experience operating in Microsoft Office365
Eager to learn new systems and develop improved best practices
A genuine commitment to the mission, vision, values, and work of the agency.

Nice To Haves

Experience in community engagement and/or volunteer coordination is preferred

Responsibilities

Support the day-to-day operations of the Move Out Program and Donation Centre, including managing the Donation Centre inbox and telephones; responding to inquiries in a timely fashion.
Act as a contact for volunteers and practicum students; answering questions, recognizing their efforts and ensuring the needs of our clients are met.
Support clients of the program, using a low-barrier and trauma-informed approach to ensure they receive what they need to make their house feel like a home.
Coordinate with external stakeholders such as Case Managers and independent movers to manage appointment times and arrange transportation for the client’s new belongings.
Providing outstanding customer service to community donors dropping items off at the Donation Centre; offering recognition of their support as well as taking photos and listening for interesting stories that may be helpful for promotional purposes.
Support community engagement activities including facility tours and community events.
Collaborate with Donation Centre Coordinator to manage donation pick-up requests and ensure timely communication to donors.
Other duties as required.

Benefits

Competitive compensation packages
Employer-paid benefits depending on role and employment type
Vacation days
Sick days
Wellness days
Extended Health & Dental coverage
Employer Matching RRSP Program
Homewood EFAP
Life Insurance and Accidental Death & Dismemberment (AD&D)
Employees will be enrolled in Long-Term Disability and Critical Illness insurance, paid for by the employee. This is mandatory and may not be opted out of.
Alberta Living Wage Employer