Social Services Associate (PCN 063389)

State of Alaska•Fairbanks, AK

1d•Onsite

About The Position

This Social Services Associate (SSA) position is assigned to the Fairbanks Permanency Unit and serves as an integral part of the permanency process for youth in care. The support is primarily in para-professional, administrative duties. These support services include but are not limited to timely and accurate documentation and tracking of information regarding cases at various stages of the adoption and guardianship process, collecting necessary documents from a variety of sources and compiling thorough adoption/guardianship packets, frequent communication with OCS staff, Tribal representatives, adoption/guardianship attorneys, resource families, legal parties, etc. This is a fast-paced work environment that requires the ability to track multiple things at the same time.

Requirements

One year of any combination of postsecondary or vocational education and/or experience in assisting clients, customers, the general public, or other staff in the explanation and application of guidelines, policies, or services.
A valid Alaska driver's license.
Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State.
A child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check.
The successful candidate may be required to attend multiple training courses normally located in Anchorage.

Nice To Haves

Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Customer/Quality Focus: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.

Responsibilities

Timely and accurate documentation and tracking of information regarding cases at various stages of the adoption and guardianship process.
Collecting necessary documents from a variety of sources and compiling thorough adoption/guardianship packets.
Frequent communication with OCS staff, Tribal representatives, adoption/guardianship attorneys, resource families, legal parties, etc.