Part Time Social Services Assistant

The Salvation Army Eastern Territory•Sayre, PA

12d

About The Position

The Part Time Social Services Assistant supports the general operation of the office and The Salvation Army’s material assistance ministry, including the food pantry, holiday assistance, and financial assistance. The role provides reception and office support, processes applications and case files, helps coordinate donations and volunteers, and performs intake and case work for material assistance programs. It also maintains program statistics and completes required reporting, documentation, and reimbursement submissions. The position requires a professional, confidential, and organized approach when assisting clients with varying needs, while following the policies of The Salvation Army and its Department of Social Services.

Requirements

Associate’s degree or at least 1 year of related experience.
Understanding of and passion for The Salvation Army’s mission and ministry.
Strong written and verbal communication skills.
Ability to maintain strict confidentiality.
Strong organizational skills.
Proficiency in Microsoft Word, PowerPoint, and Excel.
Ability to work well with individuals with varying needs.
Ability to handle difficult situations professionally.
Valid Pennsylvania driver’s license and ability to obtain and maintain driving privileges according to Salvation Army standards.

Responsibilities

Implement a Christian philosophy in all work and encourage clients to consider the Gospel of Jesus Christ as a solution for spiritual, social, and physical needs.
Greet guests in person and by telephone, maintain a professional reception presence, keep the front office and waiting area tidy, and distribute phone messages appropriately.
Maintain and restock office supplies; keep office areas tidy, remove garbage, vacuum regularly, and check the outdoor mailbox daily.
Collect program statistics and enter them into the THQ system; maintain and compile client service statistics; submit monthly food pantry statistics reports to the Central Pennsylvania Food Bank and Bradford County Commissioner’s office; and enter monthly statistics into Turbo States.
Process employee payroll for Divisional Headquarters and Camp Long Point camper paperwork.
Assist with kettle operations, including scheduling volunteers and providing other support as needed.
Assist with donation pickups as requested and drive the van to pick up donations when a volunteer driver is unavailable.
Process all financial assistance applications and organize and complete Christmas assistance applications.
Ensure client case files are complete and organized, including food pantry applications with volunteer assistance, financial assistance applications, and Christmas assistance applications.
Complete documentation and submissions for EFSP reimbursement, attend EFSP meetings, and document United Way funding and assist with the annual United Way application.
Respond to Material Assistance/Direct Service phone calls, walk-ins, and inquiries.
Provide intake and case work for Material Assistance Program services, including the Food Pantry, Rental Assistance, and Utility Assistance.
Attend Material Assistance staff meetings and in-service training sessions.
Consult the Divisional Director of Social Services and/or Corps Officers for feedback and approval regarding difficult or unusual client situations.
Follow Department of Social Services and The Salvation Army rules, regulations, and policies, including obtaining a signed client Authorization For Release of Information before entering data in the Service Point system.
Maintain clear communication with the Corps Officer and provide other services as required for the efficient functioning of The Salvation Army.