Part Time Social Services Assistant

The Salvation Army•Sayre, PA

11d

About The Position

The Part Time Social Services Assistant supports the general operation of the office and The Salvation Army’s material assistance ministry, including the food pantry, holiday assistance, and financial assistance. The position provides reception and office support, processes applications and client records, maintains service statistics and program documentation, and assists with donation pickups and volunteer coordination. The role also provides intake and case work for material assistance programs such as the Food Pantry, Rental Assistance, and Utility Assistance. The employee is expected to follow Department of Social Services and Salvation Army policies and to maintain clear communication with the Corps Officer. The Salvation Army’s Christian philosophy is to be reflected in the work, including encouraging clients to consider the Gospel of Jesus Christ as a long-term solution for spiritual, social, and physical needs.

Requirements

Associate’s degree or at least 1 year of related experience.
Strong written and verbal communication skills.
Ability to maintain strict confidentiality.
Strong organizational skills.
Proficiency in Microsoft Word, PowerPoint, and Excel.
Ability to work well with individuals with varying needs and handle difficult situations professionally.
Valid Pennsylvania driver’s license and ability to obtain and maintain driving privileges under Salvation Army standards.
Understanding of and passion for The Salvation Army’s mission and ministry.

Responsibilities

Greet guests in person and by telephone, maintain a professional reception presence, keep the front office and waiting area tidy, and distribute telephone messages.
Monitor office supplies and restock as needed; maintain clean office areas, remove garbage, vacuum regularly, and check the outdoor mailbox once a day.
Collect program statistics and enter them into the THQ system; enter monthly statistics into Turbo States and compile and submit food pantry statistics to the Central Pennsylvania Food Bank and Bradford County Commissioner’s office.
Process employee payroll for submission to Divisional Headquarters and process Camp Long Point camper paperwork.
Schedule volunteers and provide other support for the kettle effort; assist with donation pickups and drive the van to pick up donations if a volunteer driver is unavailable.
Process financial assistance applications and organize and complete Christmas assistance applications.
Ensure client case files are complete and organized, including food pantry, financial assistance, and Christmas assistance applications.
Respond to Material Assistance and Direct Service calls, walk-ins, and inquiries; provide intake and case work for programs including the Food Pantry, Rental Assistance, and Utility Assistance.
Maintain and compile client service statistics and complete required program and funding documentation.
Prepare and submit documentation for EFSP reimbursement, attend EFSP meetings, and document United Way funding and assist with the annual United Way application.
Attend Material Assistance staff meetings and in-service training sessions.
Consult the Divisional Director of Social Services and/or Corps Officers for feedback and approval regarding difficult or unusual client assistance situations.
Follow Department of Social Services and Salvation Army rules, regulations, and policies, including obtaining a signed client Authorization For Release of Information before entering data in Service Point.
Maintain clear communication with the Corps Officer and provide other services needed for the efficient functioning of The Salvation Army.
Apply The Salvation Army’s Christian philosophy in work and encourage clients to consider the Gospel of Jesus Christ as a long-term solution for their needs.