Social Services Assistant

The Avante Group•Ocala, FL

6d•Onsite

About The Position

Avante at Ocala Skilled Nursing and Rehabilitation Center is seeking a Social Services Assistant to support the Social Services department in providing medically related social services to residents. The role assists with discharge planning, resident room changes, Medicaid and Social Security paperwork, departmental referrals, grievances, and social services records and audits. The position is based at the skilled nursing and rehabilitation center in Ocala, Florida.

Requirements

Must be able to read, write, and communicate in English.
Must be proficient with applicable computer programs, including Microsoft Word, Excel, Outlook, and Giftwrap.
High school diploma required.
At least 3 years of experience in a related field.

Nice To Haves

Long-term care experience preferred.

Responsibilities

Assist with discharge planning, including arranging home health services, durable medical equipment, and transportation; circulating post-discharge plans of care; mailing surveys to discharged residents; making and logging follow-up calls; and documenting discharge-planning steps in medical records.
Assist with PASRR Level II paperwork and ensure it is completed accurately and on time.
Perform social services office duties, including filing, faxing, phone calls, and mailing.
Assist with room changes, document them in the medical record, and complete and document follow-up within 48 hours.
Coordinate with Activities staff to obtain personal items, clothing, and adaptive equipment as needed.
Assist with the ICP Medicaid process, including Medicaid applications.
Complete three-day Medicare letters when the Social Services Director is absent, after appropriate training.
Complete assigned social services audits on a PRN basis to support compliance with state and federal regulations concerning advance directives and social services documentation.
Assist with complaints and formal grievances filed by residents or responsible parties; provide investigative results to the Administrator and Social Services Director as applicable; and maintain and properly file the grievance log and records.
Coordinate and assist with departmental referrals, including dental, eye care, hearing, podiatry, psychiatry, and psychological support.
Assist residents or responsible parties with Social Security representative payee applications as needed.
Attend additional meetings for marketing purposes as encouraged and directed by the Administrator and Social Services Director.