Social Services Assistant (Oa)

U.S. Marine Corps•Camp Lejeune, NC

About The Position

The Social Services Assistant (OA) serves in the Community Services Department of Marine Corps Base. The position guides customers to their Family Case Worker and assists with initial enrollment when a Family Case Worker is unavailable. The assistant helps customers understand and complete required paperwork, checks submissions for completeness, and forwards them to the Family Case Worker or Program Manager on the same day they are received. The role also involves maintaining relationships with community agencies to stay informed about services and resources available to clients, and collecting and providing requested data on a monthly and yearly basis. The assistant performs minor interior building maintenance, including vacuuming, mopping, dusting, changing light bulbs, and replenishing paper supplies. The position also tracks property currently in use and ensures outdated or old equipment is properly disposed of. The position requires typing at least 40 words per minute, a current valid U.S. driver’s license, and occasional lifting of up to 20 pounds. Travel from the normal duty station may be required, including to CONUS and OCONUS locations and remote or isolated sites; travel on military and commercial aircraft for extended periods may be necessary. Relocation incentives may be authorized, but PCS is not authorized.

Requirements

Type at least 40 words per minute.
Be a U.S. citizen and be determined suitable for federal employment.
Participate in the direct deposit pay program.
Obtain and maintain a current valid United States driver’s license.
Complete training and obtain and maintain a government credit card for travel and travel-related purchases.
Be able to travel from the normal duty station, including to CONUS and OCONUS locations and potentially remote or isolated sites, and travel on military and commercial aircraft for extended periods.
Be able to occasionally lift up to 20 pounds.
Have at least one year of specialized experience at or equivalent to the GS-04 grade level, including experience performing general administrative functions; providing resource guides and topic sheets aligned with customers’ special medical or educational needs in accordance with applicable laws; and maintaining office supplies and equipment by tracking usage and ordering replacements. Alternatively, qualifying education or a combination of education and experience may be used as described in the announcement.
Meet applicable federal employment requirements, including time-in-grade where applicable, Selective Service registration for males born after December 31, 1959, and successful completion of E-Verify for new Department of the Navy employees.

Responsibilities

Guide customers to their Family Case Worker for assistance.
Assist with initial enrollment when a Family Case Worker is unavailable.
Help customers understand and complete required paperwork; verify that it is complete and forward it to the Family Case Worker or Program Manager on the same day it is received.
Maintain and build relationships with community agencies to stay current on services and resources available to clients.
Collect and provide requested data on a monthly and yearly basis.
Perform minor interior building maintenance, including vacuuming, mopping, dusting, changing light bulbs, and replenishing paper supplies.
Maintain a list of property currently in use and ensure outdated or old equipment is properly disposed of.