SOCIAL SERVICES ASSISTANT

State of Arkansas•Jacksonville, AR

2d•$35,610 - $52,703

About The Position

The Social Services Assistant supports children and families involved with the Division of Children and Family Services (DCFS), providing direct assistance through transportation, supervision of family time, and engagement with children and caregivers to promote safety, stability, and well-being. The position also provides supportive services to social workers, case managers, and clients, including administrative assistance, outreach, and client referrals. The role assists with client intake and referrals, provides basic counseling and resource navigation, maintains records and case documentation, supports community outreach and public education, and coordinates scheduling and follow-ups for client services. It requires frequent in-state travel and flexibility to work mornings, evenings, and weekends as needed to meet families’ needs. The employee must be able to lift 50 pounds and safely supervise and transport children of various ages, while providing positive communication, professionalism, and dependable service. The position is with the Arkansas Department of Human Services. The stated salary range is $35,610–$52,703. The posting end date is December 1, 2026.

Requirements

At least six months of work experience in human services programs or public service.
Complete a background check and child/adult maltreatment registry check.
Ability to lift 50 pounds.
Ability to safely supervise and transport children of various ages.
Strong organizational and administrative abilities.
Excellent customer service and communication skills.
Ability to handle sensitive information with confidentiality.
Flexibility to meet families’ needs, including frequent in-state travel and availability during mornings, evenings, and weekends.

Nice To Haves

Ability to work with children of all ages and adult clients, including engagement on parenting and basic life skills, time management, communication, and organization.
Ability to work independently and collaborate with community partners, agency staff, and families served.

Responsibilities

Assist with client intake and service referrals.
Provide basic counseling and resource navigation.
Maintain accurate records and case documentation.
Support community outreach and public education initiatives.
Coordinate scheduling and follow-ups for client services.
Provide transportation assistance to families and children.
Supervise family time and engage with children and caregivers.
Support social workers, case managers, and clients through administrative tasks and outreach.