Social Services Assistant - StreetConnect

Heading Home•Albuquerque, NM

26d•$17 - $19

About The Position

The Social Services Assistant I coordinates social service activities and directly assists and supports Heading Home shelter residents with their day-to-day needs. The role supports shelter service coordination, resident transportation and orientation, and the maintenance of a safe and comfortable environment. The position reports to the Program Manager and is classified as non-exempt. The salary depends on qualifications. The Social Services Assistant helps residents access and navigate shelter services, keeps resident counts and documentation accurate, conducts check-ins and room and bed checks, and coordinates practical needs such as cleaning, linen exchange, and food delivery. The role also requires communication with supervisors, security personnel, and other staff, and enforcement of resident policies and procedures. Employees are expected to represent Heading Home positively and professionally, maintain good attendance and punctuality, attend required staff and agency meetings, maintain professional boundaries, and follow the policies in the Heading Home Employee Handbook. The employer may change the job description as organizational needs and requirements change. The stated schedule is 8:30 AM–4:30 PM.

Requirements

Minimum high school diploma or GED.
Practical experience working with people in customer service or a related field is required.
Ability to communicate effectively orally and in writing in English.
Ability to maintain composure in difficult situations.
Strong attention to detail.
Strong organizational and multitasking abilities.
Ability to meet deadlines and prioritize competing demands.
Data entry and file management experience.
Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to maintain a clean and organized workspace.
Reliability and ability to work as a team player.
Valid driver’s license and reliable transportation.
Ability to navigate stairs, ladders, ramps, and uneven terrain.
Must become CPR/First Aid trained within 90 days of hire.

Nice To Haves

Prior experience working with individuals experiencing homelessness and mental illness is preferred.
A minimum of one year of experience working with the unhoused population is preferred.
De-escalation, trauma-informed care, or similar training is highly desired.
Excellent communication and interpersonal skills, strategic thinking, and ability to act quickly.
Ability to work well with others across a broad spectrum of situations.

Responsibilities

Safely operate shuttle vehicles to transport passengers to and from designated locations.
Assist passengers with boarding and exiting the shuttle.
Support the shelter team in coordinating shelter services.
Assist with and coordinate transportation when needed.
Direct new residents to their assigned spaces.
Provide shelter residents with an orientation to the shelter facility.
Maintain good rapport with residents to facilitate a safe and comfortable environment.
Maintain accurate resident counts and files of documentation.
Communicate directly with the supervisor, security personnel, and other staff.
Perform daily check-ins with residents.
Monitor all spaces and conduct daily room and bed checks.
Arrange room or dorm cleaning between clients and staff.
Arrange linen exchange between clients and staff.
Act as liaison for food delivery.
Enforce resident policies and procedures.
Perform other duties as assigned.
Represent and promote Heading Home positively and professionally.
Maintain good attendance and punctuality.
Attend required staff and agency meetings.
Maintain professional boundaries with clients and staff.
Read, understand, and comply with policies outlined in the Heading Home Employee Handbook.