Social Services Assistant - Gateway Medical Respite

Heading Home•Albuquerque, NM

18d•$17 - $19

About The Position

The Social Services Assistant I coordinates social service activities and directly assists and supports Heading Home shelter residents with their day-to-day needs. The role supports shelter services and helps maintain a safe, comfortable, organized shelter environment. This position reports to the Program Manager. It is non-exempt, with salary dependent on qualifications, and the listed schedule is an overnight shift from 12:00 a.m. to 8:00 a.m.

Requirements

Minimum high school diploma or GED.
Practical experience working with people in customer service or a related field is required.
Ability to communicate effectively orally and in writing in English.
Ability to maintain composure in difficult situations.
Strong attention to detail.
Strong organizational and multitasking abilities.
Ability to meet deadlines and prioritize competing demands.
Data entry and file management experience.
Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to maintain a clean and organized workspace.
Reliable and able to work as part of a team.
Valid driver’s license and reliable transportation.
Ability to navigate stairs, ladders, ramps, and uneven terrain.
Must become CPR/First Aid trained within 90 days of hire.

Nice To Haves

Prior experience working with individuals experiencing homelessness and mental illness.
At least one year of experience working with the unhoused population.
De-escalation, trauma-informed care, or similar training.

Responsibilities

Support the shelter team in coordinating shelter services.
Assist with and coordinate transportation as needed.
Direct new residents to their assigned spaces and provide an orientation to the shelter facility.
Maintain rapport with residents to facilitate a safe and comfortable environment.
Maintain accurate resident counts and documentation files.
Communicate directly with the supervisor, security personnel, and other staff.
Conduct daily check-ins with residents.
Monitor spaces and conduct daily room and bed checks.
Arrange room or dorm cleaning between clients and staff.
Arrange linen exchanges between clients and staff.
Serve as the liaison for food delivery.
Enforce resident policies and procedures.
Represent and promote Heading Home positively and professionally.
Maintain good attendance and punctuality, attend required staff and agency meetings, maintain professional boundaries, and comply with the policies in the Heading Home Employee Handbook.
Perform other duties as assigned.