Social Services Aide

The Salvation Army Southern California•Santa Fe, NM

About The Position

The Social Services Aide coordinates and delivers daily social service programs for The Salvation Army Santa Fe Corps. The role interviews clients, assesses immediate needs, verifies eligibility, and provides approved assistance through programs such as clothing and furniture vouchers, gas cards, bus passes, food assistance, rental assistance, New Mexico Gas Company assistance, and the PNM Good Neighbor Fund. The aide documents services and maintains confidential client records, enters information into the WellSky database, handles routine telephone and email communications, and uses Microsoft Office for administrative work. The position also maintains food pantry inventory, supports holiday and seasonal programs, completes required training, and complies with New Mexico regulations and Salvation Army policies and procedures. The regular schedule is Tuesday through Friday, for 28 hours per week. Physical duties include frequent movement and lifting items weighing up to 50 pounds. Qualified individuals must be able to perform essential duties with or without reasonable accommodation.

Requirements

High school diploma required.
Able to demonstrate strong written and verbal communication skills.
Self-motivated, with the ability to motivate others.
Mature and able to work with employees and leadership in a professional and courteous manner.
Able to take initiative and work independently.
Able to meet deadlines and work under pressure.
Capable of maintaining a high level of integrity and confidentiality.
Demonstrate a positive attitude and an ability to work with people of diverse backgrounds and circumstances.
Able to maintain a non-judgmental attitude, professional approach, and boundaries with clients.
Detail-oriented, accurate, and precise, and able to maintain accurate filing systems.
Capable of handling and controlling multiple projects.
Demonstrate a strong team-player attitude and a passion for those served.
Must be able to pass a criminal background check.

Nice To Haves

Some college coursework preferred.
Bilingual in Spanish and English strongly preferred.

Responsibilities

Coordinate and deliver daily social service programs for The Salvation Army Santa Fe Corps.
Interview clients, assess immediate needs, verify eligibility, and provide approved assistance.
Administer available assistance programs, including clothing and furniture vouchers, gas cards, bus passes, market-style food assistance, rental assistance, New Mexico Gas Company assistance, and the PNM Good Neighbor Fund.
Accurately document all services provided and maintain organized, confidential client records.
Enter required client and service information into the WellSky database.
Answer telephone calls, record and route messages, check and respond to email, and follow up with clients regarding applications and services.
Use Microsoft Office applications to complete routine administrative work.
Stock and organize food pantry inventory and remove expired or damaged items.
Support holiday and seasonal programs, including back-to-school distributions, the Angel Tree program, and other seasonal social services activities.
Complete all required food safety, PTM, and job-related training.
Comply with State of New Mexico regulations and The Salvation Army policies and procedures.
Work the regular schedule of Tuesday through Friday.