Social Services Transportation Aide I

Catawba County Government • Hickory, NC

6d

About The Position

Catawba County Social Services is seeking a dependable and compassionate Social Services Transportation Aide I to provide safe, reliable, and courteous transportation for Medicaid-eligible clients to medical care within and outside the county. The role involves driving, keeping accurate records, maintaining vehicle safety and cleanliness, and representing Catawba County professionally and respectfully. The position requires strong customer service, sound judgment, and the ability to adapt to schedule changes so clients arrive at appointments on time.

The aide may need to assist clients in and out of vehicles and handle mobility equipment. This is considered medium work, involving occasional lifting of up to 30 pounds to transfer wheelchairs, walkers, and other equipment, as well as pushing up to 175 pounds when moving clients in wheelchairs.

Requirements

• High school diploma or GED equivalent and demonstrated ability to perform the essential functions of the job.
• Valid North Carolina Class C driver's license and a safe driving record.
• Ability to communicate effectively and work well with clients, office staff, and the supervisor.
• Geographical knowledge of Catawba County and ability to locate client residences and providers efficiently.
• Strong analytical skills to manage multiple clients and adapt to schedule changes.
• Computer proficiency to use Google Maps to locate addresses, access email, and complete time sheets, online training, and other reports.
• Ability to work independently, demonstrate sound judgment, and deliver excellent customer service.
• Physical ability to assist clients in and out of vehicles; occasional lifting of up to 30 pounds and ability to push up to 175 pounds when moving clients in wheelchairs.

Responsibilities

• Provide transportation to medical appointments for Medicaid-eligible clients.
• Maintain accurate and timely records, including day sheets and time sheets.
• Drive safely and defensively, obey traffic laws, and represent Catawba County professionally.
• Keep county vehicles clean and properly maintained for safety.
• Assist clients in and out of vehicles as needed.
• Adapt to schedule changes and help ensure clients arrive at appointments on time.

Benefits

• Benefited new hires are eligible for up to 40 hours of advanced annual leave and 40 hours of advanced sick leave, effective 01/01/2026.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED