Social Service Specialist III

State of Delaware•Dover, DE

6d•Onsite

About The Position

Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession. For more information, please visit https://dhss.delaware.gov/dhss/ today! Summary Statement As a Social Service Specialist III, you will serve as the first point of contact for clients entering the center, delivering customer-friendly, high-quality service. You will ensure clients are well informed about the programs and services offered by Family Support Services and other partner agencies within the center and surrounding community. Through timely and interactive interviews, you will conduct central intakes using systems such as MCI, Worker Web, and CAPS. By completing these concise assessments, you will begin the process in fulfilling client needs efficiently, providing direct support or appropriate referrals when services are unavailable.

Requirements

Three years experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
Three years experience in applying laws, rules, regulations, standards, policies and procedures.
Six months experience in making recommendations as part of a clients service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
Six months experience in record keeping.
Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Responsibilities

Interviews, assesses and advises clients to determine eligibility, needs and course of action to meet needs.
May provide phone counseling evaluations and crisis intervention to determine admission of clients to hospitals or other special treatment facilities.
Documents, verifies, records and reports client information.
Refers ineligible clients to appropriate agencies and resources.
May provide coverage for other agency assistance programs as assigned.
Utilizes the resources of social services/other agencies, and community resources as a means of dealing with identified needs/problems.
Maintains adequate records of provided services including case files and related material.
Provides referral information to individual and general public, promotes effective public relations for agency.