Social Service Specialist
About The Position
Works closely with and liaises between Case Management, Work Program, Security, and Reception departments. Assists with visitors to the facility including patient visitors, regulators, advocates, etc. Also will assist with Human Resources and Staff Development as needed with candidates and new hires for orientation and onboarding processes. Duties include phone triage, addressing requests for services and possible crisis intervention, answers calls with regard to hospital services, bed availability, general inquiries; offers resources when applicable, verifies insurance, utilizes our electronic medical records system, completes intakes and paperwork relevant to intakes.
Requirements
- BS/BA Mental Health or Behavioral Health field-psychology, social work, criminal justice, nursing etc.
- Ability to read and interpret instructions, documents, and follow procedures.
- Ability to write routine reports and speak effectively with patients and their families, employees, and public.
- Ability to solve practical problems and deal with a variety of variables as needed.
- Ability to interpret a variety or instructions furnished in written, oral, diagram, or schedule form.
- Computer literate, working knowledge of DOS, Windows, CMHC and other applications.
- Working knowledge of the DSM-IV and/or DSM-V
- Outstanding interpersonal and interviewing and assessment skills.
Nice To Haves
- Knowledge of community resources and previous experience in mental health facility preferred.
- Clinical expertise is preferred.
Responsibilities
- Provides clinical screening/assessment for potential and admitted patients and or Employee Health/ Human Resources.
- Provides information and referral services for internal and external customers and/or candidates/employees.
- Interviews incoming patient or representative and enters data into EMR; assures admission criteria is met
- Presents clinical information to a member of medical staff for approval/denial of admissions
- Explains hospital regulations, patient rights and all admissions documentation to patient/representative
- Records/collects necessary personal information and secures required signatures
- Verifies patient information (custody arrangement, HCS, demographic data, etc)
- Verifies insurance benefits/payment information/collects co-pays as appropriate
- Performs duties and records all information concisely/accurately, and completely.
- Identifies and utilizes appropriate channels of communication
- Provides crisis intervention as needed
- Assists Candidates for hire with application process.
- Assists with Reception duties and provides coverage as needed.
- Assists Security with patient visitation as needed.
- Assists Staff Development with Education, Orientation and Competencies as needed.
- Provides patient and family education as needed
- Attends monthly staff meetings
- Responsible for knowledge/review of Admission/HCHI policies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
