Social Service Director

Casper Mountain Rehabilitation and Care Center•Casper, WY

10h•Onsite

About The Position

The Social Services Director leads the facility’s social services program and serves as its designated Abuse Coordinator. The role provides medically related social services to support residents’ highest practicable physical, mental, and psychosocial well-being. It includes resident and family support, psychosocial interventions, care planning, discharge coordination, grievance resolution, resident advocacy, and interdisciplinary collaboration. As Abuse Coordinator, the director coordinates the facility’s response to allegations involving abuse, neglect, exploitation, mistreatment, or misappropriation of resident property. The position works with facility leadership and appropriate external agencies on reporting, investigations, documentation, follow-up, and regulatory compliance. As a member of the facility management team, the Social Services Director reports directly to the Executive Director.

Requirements

Bachelor’s degree in Social Work (BSW) required.
Current state licensure, certification, or other professional credentials as required for the position.

Nice To Haves

Master’s degree in Social Work (MSW).
Previous experience in skilled nursing, long-term care, healthcare, or geriatric social services.
Experience with abuse reporting, investigations, resident advocacy, or regulatory compliance.

Responsibilities

Complete psychosocial assessments for new admissions and update assessments as required.
Participate in resident care conferences and advocate for residents’ needs, preferences, goals, dignity, and rights.
Support and educate residents and families throughout the resident’s stay.
Help residents and families navigate healthcare, financial, community, and social-service resources.
Coordinate discharge planning beginning at admission and throughout the resident’s stay.
Assess discharge goals, barriers, support systems, and community-resource needs.
Coordinate appropriate referrals for home health, hospice, durable medical equipment, transportation, community programs, and alternative living arrangements.
Help residents and responsible parties understand discharge recommendations, available resources, and next steps.
Advocate for resident rights, preferences, choices, dignity, and quality of life.
Receive, document, investigate, and help resolve resident and family grievances; track grievances and ensure appropriate follow-up and communication.
Maintain complete, accurate, timely, and confidential social services documentation, including records of interventions, family communications, grievances, discharge planning, referrals, and follow-up.
Maintain records in accordance with facility requirements and applicable privacy and confidentiality standards.
Support survey readiness by maintaining organized and compliant social services records.
Report resident concerns, social services operations, grievances, abuse-related matters, discharge barriers, and emerging risks to the Executive Director.
Coordinate the facility’s response to allegations of abuse, neglect, exploitation, mistreatment, or misappropriation of resident property, including reporting, investigation, documentation, and follow-up.
Collaborate with nursing, therapy, dietary, activities, admissions, the business office, other departments, and external healthcare and community partners.