Social Service Coordinator Supervisor - Baltimore City Health Department

Baltimore City•Baltimore, MD

7d•$73,897 - $118,515•Hybrid

About The Position

A Social Services Coordination Supervisor oversees and coordinates the management of a variety of complex client cases involving the provision of social, health, vocational, rehabilitation or related services to City residents. Work of this class involves supervising case management and office support staff. Incumbents receive general supervision from an administrative superior. Employees in this class work a conventional workweek. Work is performed primarily in an office where normal working conditions are encountered, but may involve site visits to clinics, homes and community settings. Work requires minimal physical exertion.

Requirements

Bachelor’s degree from an accredited college or university in vocational rehabilitation, health, human services, nursing or a closely related health or social service field.
Five years of experience in coordinating, monitoring and processing cases involving the provision of health, social, vocational or rehabilitation services to clients.
Two years of which must have been in a team-leader capacity.
Equivalent combination of education and experience.
Ability to operate and utilize standard business pc equipment and software programs.

Nice To Haves

Knowledge of management principles and practices.
Knowledge of the functions, resources and services of public and private community, social service and health agencies.
Knowledge of individual, age and other specific group and community needs and available resources.
Knowledge of social, public health, medical, rehabilitation and educational resources.
Knowledge of case management practices.
Knowledge of interview and investigation techniques.
Skill in explaining City, State and private services and programs to individuals, business and community groups.
Ability to communicate effectively, both orally and in writing.
Ability to establish and maintain effectively liaisons with people of varied backgrounds, including clients, families, neighbors, government representatives and public and private community, institutions, service providers and personnel.
Administrative and supervisory ability.

Responsibilities

Oversees and coordinates the management of a variety of complex client cases involving the provision of social, health, vocational, rehabilitation or related services to City residents.
Supervises case management and office support staff.
Oversees and coordinates the work of a human services case management unit processing client cases.
Reviews and analyzes client records.
Monitors the implementation and progress of recommended care and ensuring that progress, recovery or treatment complies with professional standards.
Explains City, State and private services and programs to individuals, business and community groups.
Assesses complex client problems, determines corrective strategies and resolutions and follows through to ensure problems are resolved.
Prepares narrative and statistical reports and ensures that records are maintained.
Deals with emergency or crisis situations with calm, tact and dispatch.
Trains others in work processes and procedures.
Monitors and recommends a budget.