Senior Social Services Coordinator - Baltimore City Health Department

Baltimore City•Baltimore, MD

9d•$48,814 - $58,881•Hybrid

About The Position

A Senior Social Services Coordinator reviews, monitors and processes a variety of complex client cases involving the provision of social, health, vocational, rehabilitation or related services to City residents. Work of this class involves providing work direction to staff members in the processing and handling of casework. Incumbents receive general supervision from a technical superior. Employees in this class work a conventional workweek. Work is performed in homes, health clinics and neighborhood communities where there may be exposure to dangerous or unsanitary conditions, hostile individuals and groups or contagious diseases. Work requires minimal physical exertion.

Requirements

A bachelor’s degree from an accredited college or university in vocational rehabilitation, health or human services, nursing or a closely related health or social service field.
Three years of experience in coordinating, monitoring and processing cases involving the provision of health, social, vocational or rehabilitation services to clients.
Ability to operate and utilize standard business pc equipment and software programs.

Nice To Haves

Knowledge of the functions, resources and services of public and private community, social service and health agencies.
Knowledge of individual, age and other specific group and community needs and available resources.
Knowledge of social, public health, medical, rehabilitation and educational resources.
Knowledge of interviewing and investigational techniques.
Skill in maintaining confidential, accurate and detailed client case information and records.
Skill in conducting and processing multiple case assignments simultaneously.
Skill in motivating others to follow a designated regimen or course of action and to effect behavior modifications.
Ability to communicate effectively, both orally and in writing.
Ability to disseminate information and to explain City, State and private institutional services and programs to individuals, business and community groups.
Ability to establish and maintain effective liaisons with people of varied backgrounds, including clients, families, neighbors, government representatives and public and private community, institutions, service providers and personnel.
Ability to deal with emergency or crisis situations with calm, tact and dispatch.

Responsibilities

Reviews, monitors and processes a variety of complex client cases involving the provision of social, health, vocational, rehabilitation or related services to City residents.
Provides work direction to staff members in the processing and handling of casework.
Reviews and analyzes client records and evaluating the implementation and progress of recommended care or strategies to ensure that progress, recovery or treatment complies with professional standards.
Coordinates responses and work efforts from multiple public and private agencies, institutions and community resource organizations.
Collects, reviews and analyzes client case records in order to make recommendations on ways to simplify reporting and documentation practices and procedures.
Provides work directions and advice to staff on work procedures, client handling, problem identification resolution, case processing and resource utilization.
Trains others in work processes and procedures.