Accreditation Director, Operations Officer III (NCS) - Baltimore City Health Department

Baltimore City•Baltimore, MD

7d•$83,530 - $133,471•Onsite

About The Position

The Accreditation Director oversees and enhances the department’s data collection, reporting, accreditation, and quality improvement initiatives to ensure alignment with program objectives and public health certification and accreditation standards. Supports the organization by applying tools and methods, conducting data analysis, preparing technical documentation, managing projects, and promoting leadership development in change management.

Requirements

A bachelor’s degree, master’s degree preferred in business administration, public administration, management, or related field from an accredited college or professional certification may be required.
Have an equivalent combination of education and experience.
Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver’s permit. PROVISIONAL DRIVER’S LICENSES ARE NOT ACCEPTABLE.
Comprehensive knowledge of principles and practices of public health.
Thorough knowledge of family health and community engagement- partners, stakeholders, academia, and grass root organizations, and social/behavioral health organizations.
Thorough knowledge of laws, general statutes, policies, procedures, rules, and regulations governing public health programs in the state of Maryland.
Ability to communicate effectively verbally and written.
Knowledge of community health assessments, planning, and evaluation in assigned program areas with expertise in program planning techniques.
Able to gather, analyze, organize, interpret and report data related to health program planning.
Ability to convene, facilitate, and educate diverse groups.
Experience in project coordination and project management; able to work on multiple projects at one time.
Ability to solve problems internally to motivate, be detail-oriented, and multi-task.
Ability to work independently and in a group to accomplish tasks with excellent organizational and interpersonal skills.
Excellent oral and written communication skills.
Knowledge of relevant computer hardware and software applications (Microsoft, Excel, PowerBI, SharePoint, Outlook, PowerPoint).
Knowledge of SPSS statistical software.

Nice To Haves

master’s degree preferred in business administration, public administration, management, or related field from an accredited college or professional certification may be required.

Responsibilities

Defines and advocates for the “voice of the customer” when improving processes, programs, and operations.
Supports and enhances Quality Improvement Training and delivers related training and professional development to strengthen quality improvement skills within clinical programs.
Acts as a resource by providing guidance and leadership for quality improvement activities.
Contributes to the development of tools for quality improvement, coordinates and conducts quality assurance review activities such as chart reviews and delivers regular updates and reports to executive leadership.
Manages data compilation and analysis for quality improvement initiatives.
Collects and summarizes performance data to identify opportunities for improvement.
Assesses the impact of quality improvement initiatives and activities.
Establishes and maintains partnerships, fostering collaboration within the organization and with diverse stakeholders.
Leads special strategic and operational projects assigned by leadership, ensuring effective development, implementation, risk and benefit analysis, and completion.
Responsible for the development and implementation of the Agency wide Quality Improvement Plan.
Oversees focus groups and conduct key informant interviews.
Apply data to design interventions and plans targeting policy and environmental change.
Develops and implements a sustainable health improvement action plan with defined strategies, milestone activities, timelines, partner commitments, and a reporting system.
Coordinates public health planning projects aligned with the Baltimore City Health Department's strategic plan.
Participates in public health emergency response duties as assigned and consistent with job classification and training provided in response to natural disasters and threats to public health.
Perform other related duties as required.