Social Media Specialist (Temporary)

Insurance Corporation of British Columbia • North Vancouver, BC

4d • Hybrid

About The Position

The Communications team is hiring a temporary full-time Social Media Specialist to join their team at ICBC’s head office in North Vancouver. As the Social Media Specialist, you are the go-to monitor of ICBC’s corporate social media accounts. You will provide the first response for customer enquiries and complaints related to all aspects of the corporate business. Your goal is to deliver exceptional customer service and develop responses suitable for online audiences and the social media environment.

Requirements

• A degree in communications, marketing, digital, social media or equivalent experience
• 2 years + in a social media role at a large corporate company
• Experience using Canva, Meltwater, Facebook, Instagram, Twitter, LinkedIn, reddit, and video editing
• Experience, knowledge and proficiency in written communications, customer support and social media management

Nice To Haves

• Recent completion of professional development courses such as Hootsuite Academy and LinkedIn learning social media courses is considered an asset

Responsibilities

• Monitoring and reviewing social media posts and providing end-to-end problem resolution in response to customer enquiries and complaints
• The ability to handle confidential and sensitive business and customer information with appropriate discretion
• Explaining the applicable policies, procedures, programs, services and regulations to customers in understandable terms
• Adapting responses to the constraints of social media, such as diffusing issues which can otherwise quickly escalate to mainstream media
• Compiling social media data and identifying trends
• Creating social media posts including video, copy writing and asset creation

Benefits

• competitive salary
• comprehensive benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level