Social Media Response Inbox Specialist

ANDREW WOMMACK MINISTRIES INC•Woodland Park, CO

1d•$18 - $18•Remote

About The Position

The role of the Social Media Inbox Specialist is to accurately and professionally manage and respond to the private and public messages received by AWM, Charis, T&L, and GTN from the public through the Ministry’s various social media platforms. The Specialist is focused on fulfilling the ministry’s vision for social media through timely communication, ensuring that each engagement is consistent with the heart and doctrine of Andrew Wommack, and helps provide a social culture that accurately represents the Ministry and encourages our social media audience to connect with the Ministry in deeper ways. The Inbox Specialist is a self-motivated, self-directed, personable individual who is an excellent communicator and able to work independently and as a team member. This person must be able to take ownership of tasks assigned and work independently within the scope of the assignments. This individual is administratively minded, pays close attention to detail, and intently follows instructions. The Specialist is also trustworthy, dependable, and capable of faithfully performing their job remotely if applicable.

Requirements

Comprehensive knowledge of Andrew Wommack’s teaching
Must have a high level of professionalism and discretion in dealing with sensitive and confidential information
Excellent verbal communication skills and writing etiquette
Excellent customer service skills
Strong problem-solving and critical-thinking skills
Excellent time management and organizational skills
Prayer ministry training
Experience utilizing and maneuvering Facebook and other social media platforms
Ability to handle multiple platforms simultaneously and switch between platforms efficiently, and work well under pressure
Above-average Windows-based computer navigation skills and typing speeds; proficient in Microsoft Office Suite
Must have a personal relationship with Jesus Christ
Must sign the Statement of Faith
A high school diploma or equivalent education is required
Ability to work flexible hours – some evenings and weekends will be required
Must pass a computer assessment to qualify
Ministry experience required
Minimum 6 months of customer service experience required

Nice To Haves

Charis Bible College student or graduate is preferred
Communication Services experience preferred

Responsibilities

Manage and respond to private messages and public comments on all Ministry social media platforms in a professional and timely manner, which includes: Facebook, X, Instagram, YouTube, TikTok, and the Website Guestbook
Accurately represent Andrew Wommack’s heart and doctrine in all communications
Encourage social media audiences to connect with the ministry in deeper ways through messages, comments, and reactions
Engage and interact with other departments in a professional, timely manner to maintain efficient written operations on all social media platforms
Work alongside other team members to develop and maintain email templates and instructions
Provide accurate statistics and information for management
Participate in team meetings with the Inbox Lead
Effectively manage timelines of special projects as determined and delegated by the Lead, maintaining open lines of communication in stages of initiation, planning, execution, performance monitoring, and project closure.
Research problems and provide ideas and suggestions to help continually improve the team’s systems, processes, and efforts
Complete and participate in leadership training and development as directed by leadership
Other duties as assigned