Social Media Manager

Cboe Global Markets•Chicago, IL

16d•Hybrid

About The Position

Building trusted markets — powered by our people At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world. We’re building meaningful ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas and create opportunities. To support strong partnership and team connection, this role follows a four day in office work model. Location Overview Cboe HQ is located in the historic Old Post Office district, it’s a landmark that blends classic architecture with modern amenities. The building features expansive spaces with high ceilings and large windows, offering an abundance of natural light and panoramic views of the city skyline and the Chicago River. With its prime location in the heart of downtown, the OPO Building provides easy access to major transportation hubs, including Union Station and multiple CTA lines, making it convenient for commuters. The building is home to a variety of amenities, including restaurants, a fitness center, and collaborative workspaces, creating a vibrant and dynamic work environment in one of Chicago's most iconic areas. Role Overview The Manager, Social Media is responsible for elevating Cboe’s presence in the social conversation. This is a strategic, high visibility role – developing and managing the social media strategy that positions Cboe as an influential voice in global markets, running a social intelligence practice that informs decisions across businesses, and helping protect and strengthen Cboe’s brand across every channel. Additionally, this role will oversee the day-to-day channel operations, and serves as the primary liaison between marketing, communications, and key business stakeholders to bring Cboe’s story to life every day.

Requirements

Bachelor's degree in Marketing, Communications, Journalism, or a related field
5+ years of experience in social media management
Demonstrated experience managing multi-channel social programs for a B2B or financial services organization
Proficiency with social media management platforms (e.g., Sprout Social) and native platform analytics
Strong written communication skills with the ability to adapt voice and messaging across channels and audiences
Experience working in a regulated industry with content review and compliance workflows
Analytical mindset with the ability to interpret performance data and translate insights into strategy adjustments
Experience managing executive social media programs or thought leadership content

Responsibilities

Lead the strategy: Develop and execute an integrated social media strategy aligned with Cboe's marketing and communications objectives across brand and our core business lines
Establish channel-specific content plans, editorial calendars, and publishing cadences that reflect audience needs and platform best practices
Partner with the broader marketing team to ensure social media programs support brand campaigns, product launches, thought leadership initiatives, and key market events (e.g., bell ringings, product launches, regulatory milestones).
Identify opportunities to expand Cboe's social presence on emerging or underutilized platforms
Run the channels: Oversee day-to-day content production and publishing across all owned channels (LinkedIn, X/Twitter, Facebook, Instagram, YouTube) with a focus on quality, consistency, and compliance
Be the platform owner for Sprout Social, including the social listening module and community management capabilities
Collaborate with broader marketing and communications teams to produce high-quality assets optimized for each platform format
Manage the social media content review and approval workflow, ensuring timely clearance in partnership with legal, compliance, and subject matter experts
Maintain and enforce brand standards, tone guidelines, and regulated industry requirements across all social channels
Manage Cboe's executive social program: develop platform recommendations, content pipelines, and support for senior leaders and subject-matter experts to establish them as recognized voices on market structure, derivatives, volatility, and market trends
Analytics, Performance, Social Intelligence: Define and track KPIs for organic social programs, including engagement rate, reach, follower growth, share of voice, and campaign-specific metrics
Leverage social media management and analytics platforms (e.g., Sprout Social) to generate insights and inform optimization
Prepare regular performance reports for marketing leadership and business stakeholders, translating data into actionable recommendations
Run Cboe’s social listening practice: manage tools and workflows that track brand health, sentiment, competitor activity, and emerging narratives across social platforms, forums, and financial communities
Additionally, deliver intelligence reporting
Surface reputational risks and viral narratives early, escalating to leadership with recommended responses

Benefits

Fair and competitive salary and incentive compensation packages with an upside for overachievement
Generous paid time off, including vacation, personal days, sick days and annual community service days
Health, dental and vision benefits, including access to telemedicine and mental health services
2:1 401(k) match, up to 8% match immediately upon hire
Discounted Employee Stock Purchase Plan
Tax Savings Accounts for health, dependent and transportation
Employee referral bonus program
Volunteer opportunities to help you give back to your communities
Complimentary lunch, snacks and coffee in any Cboe office
Paid Tuition assistance and education opportunities
Generous charitable giving company match
Paid parental leave and fertility benefits
On-site gyms and discounts to other fitness centers