Social Media Manager with Chinese - Gaming - Part-time

Keywords Studios

2d • Remote

About The Position

Since 1998, Keywords Studios has been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there to lend a hand to video games developers and publishers by offering four service lines: from Create, to Globilize, Media & Entertainment and finally - Engage - which is one of the fastest-growing Service Lines at Keywords Studios. Engage provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. Join us in our mission to build engaging player communities and offer outstanding experiences! The key responsibilities of this part-time Social Media Manager role include: Localizing English social media posts into Simplified Chinese Writing engaging Simplified Chinese copy based on provided assets Preparing monthly and quarterly performance reports …and more :) Communication Engage directly with players by responding to comments on different social media platforms. Work closely with team members to align on Tone of Voice, FAQs and response guidelines to provide clear communication to the community. Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave. Manage client interactions when the CM Lead is on holiday or sick leave. Foster and maintain a positive work environment – build engagement, resolve conflicts Analytics Create reports to analyze content performance and make recommendations based on findings. Assist the CM Lead in the production and delivery of performance reports to an agreed format and schedule. Leadership Lead the team when it comes to Paid Social Media Assist the CM Lead in managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects. Assist with training and coaching of new and existing Community and Social Media Managers. Business Develop calendars that include creative ideation and produce relevant and engaging content Schedule content to be posted across social channels and write copy for content aligning to brand voice. Support campaign planning, audience and trend research and brand building. Align with the studio to understand what imagery is available and create additional assets, both static and video, when needed.

Requirements

• Prior experience in community management/social media in gaming on professional basis
• Excellent written and verbal communication skills in English
• Experience in and good understanding of Bilibili and Weibo platforms
• Passionate about video games and social media
• Strong understanding of social media/community management platforms/ channels (Discord, Twitch, Reddit, Instagram, Facebook...)
• Contact information, including personal email address, location, and languages spoken and written, included on either CV or cover letter

Responsibilities

• Localizing English social media posts into Simplified Chinese
• Writing engaging Simplified Chinese copy based on provided assets
• Preparing monthly and quarterly performance reports
• Engage directly with players by responding to comments on different social media platforms
• Work closely with team members to align on Tone of Voice, FAQs and response guidelines to provide clear communication to the community
• Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave
• Manage client interactions when the CM Lead is on holiday or sick leave
• Foster and maintain a positive work environment – build engagement, resolve conflicts
• Create reports to analyze content performance and make recommendations based on findings
• Assist the CM Lead in the production and delivery of performance reports to an agreed format and schedule
• Lead the team when it comes to Paid Social Media
• Assist the CM Lead in managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects
• Assist with training and coaching of new and existing Community and Social Media Managers
• Develop calendars that include creative ideation and produce relevant and engaging content
• Schedule content to be posted across social channels and write copy for content aligning to brand voice
• Support campaign planning, audience and trend research and brand building
• Align with the studio to understand what imagery is available and create additional assets, both static and video, when needed

Benefits

• Flexibility
• Nice work-life balance
• Fun, friendly, diverse and inclusive company culture
• Work on exciting projects with global brands
• Opportunity for freelance cooperation or employment contract depending on location and project needs

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed