Social Media Community Manager (Part Time)

TaskUs•San Antonio, TX

7d•Remote

About The Position

In this role, you will spend your day "in the trenches" of the client's platform, using advanced social listening tools to identify emerging trends, technical friction, and brand sentiment before they hit the mainstream. You’ll be tasked with de-escalating high-stakes threads, translating user input into actionable product insights, and ensuring that every user feels heard, valued, and supported.

Requirements

1-2 years in Social Media Management or Social Listening/Analytics.
Expertise in navigating major social media platforms (Facebook, Instagram, Threads, X, TikTok, LinkedIn, Reddit, etc.).
Hands-on experience with social listening tools (e.g., Brandwatch, Meltwater, Sprinklr, or Sprout Social) and native platform analytics.
Proven ability to remain calm under pressure and handle sensitive, high-stakes communication with discretion.
Strong ability to translate "online noise" and sentiments into structured data, decks, and reports that provide clear insights to leadership.
Exceptional written English skills with the ability to pivot between a professional corporate tone and a creative, engaging "brand voice."
A deep understanding of internet subcultures, memes, and the nuances of employee sentiment in the BPO/Tech space.

Nice To Haves

Bachelor’s degree in Marketing, Communications, Journalism, or a related field is preferred.

Responsibilities

Identify emerging trends, technical friction, and brand sentiment using social listening tools.
De-escalate high-stakes threads.
Translate user input into actionable product insights.
Ensure users feel heard, valued, and supported.