Social Media Manager

OLIVER Agency - North America•Toronto, ON

35d•$72,250 - $80,750•Hybrid

About The Position

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. As Social Media Manager, you'll own the day-to-day social presence of multiple consumer brands — ensuring content is platform-right, audience-relevant, and creatively sharp. You'll develop strategies and playbooks, manage communities, analyse performance, and bring fresh thinking to how brands show up in culture. You'll work closely with creative, strategy, insights, and production teams — and alongside media agency partners — to deliver integrated social programmes that grow reach, build engagement, and inform broader campaign planning.

Requirements

Proven track record managing social media accounts and communities end-to-end, ideally in an agency environment
Experience working with multicultural audiences, natural or textured haircare brands, food brands, or similar consumer categories is a strong advantage
Strong content creation and copywriting skills across formats — able to adapt brand voice across platforms and write with impact whether in 280 characters or 60 seconds
Platform fluency across Instagram, TikTok, Facebook, Pinterest, YouTube, and Snapchat — and genuine curiosity about what's emerging
Experience with social analytics and listening tools such as Hootsuite, Sprout Social, Brandwatch, or equivalent
Ability to manage multiple brands, projects, and timelines simultaneously without compromising quality
Proficiency in MS Office (Excel, Word, PowerPoint)
Proficiency with Gen AI tools relevant to social media — including content ideation, copy drafting, and image generation — to enhance output quality and efficiency
Experience building personal AI workflows that improve efficiency without sacrificing brand judgment
Agentic approach to content planning and problem-solving: able to break complex briefs into clear, actionable steps
Ability to critically evaluate AI outputs and apply human creativity and brand sensibility

Responsibilities

Develop and maintain social playbooks, defining strategy across content, channel, and creative approach for each brand
Plan, create, and publish timely, platform-optimised content — including short-form video, recipe and food-culture posts, UGC curation, and copywriting — tailored to each brand's voice and audience
Manage and grow communities across Instagram, TikTok, Facebook, Pinterest, YouTube, Snapchat, and emerging platforms, fostering authentic engagement and surfacing consumer insights
Monitor platforms for customer service opportunities, respond to conversations on behalf of clients, and escalate where needed
Conduct social listening across key platforms to identify content opportunities, cultural moments, and emerging trends
Track and analyse performance against KPIs, delivering monthly reporting with clear recommendations
Collaborate with food influencers, creators, and community members to amplify reach and drive authentic engagement
Work with media agency partners to traffic content and assets for paid social campaigns
Develop and maintain content calendars that balance always-on activity with campaign bursts and reactive moments
Partner with cross-functional teams — including creative, strategy, insights, and production — to identify new social opportunities and support growth objectives