Social Media & Content Lead

Brightway Insurance•Charlotte, NC

5d•Onsite

About The Position

Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation’s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development. We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets.

Requirements

3-5+ years of hands-on experience in social media, content creation, digital marketing, or creator-focused roles.
Experience marketing to both B2B and B2C audiences.
Demonstrated success growing engagement and audiences across multiple social platforms.
Proven portfolio of original content across LinkedIn, Instagram, Facebook, TikTok, YouTube, and other major channels.
Experience creating content featuring entrepreneurs, business owners, executives, franchisees, customers, or subject matter experts.
Experience managing influencer, creator, ambassador, or thought leadership relationships.
Deep understanding of platform culture, audience behavior, content formats, creator trends, and social media best practices.
Exceptional storytelling, interviewing, and content discovery skills with the ability to uncover compelling stories and transform them into engaging content.
Strong videography, video editing, and visual storytelling skills.
Ability to independently shoot, edit, package, and publish social-first video content.
Expert-level Canva skills, including graphic creation, animation, templates, motion graphics, and social asset development.
Comfortable appearing on camera and directing others on camera.
Strong understanding of social media analytics, reporting, and performance measurement.
Working knowledge of paid social media advertising, boosting, targeting, and content amplification strategies.
Sound judgment regarding when AI should be leveraged and when authentic human creativity is required.
Strong project management, organizational, and prioritization skills.
Excellent written and verbal communication skills.
Ability to work quickly without sacrificing quality.
Willing and excited to travel regularly to agency locations, conferences, events, and content opportunities.
Comfortable driving or flying as needed to capture compelling stories and content.
Ability to thrive in a fast-paced, high-growth environment. where pivoting can happen to drive faster results, or capitalize on a time-sensitive opportunity

Nice To Haves

Takes ownership, moves quickly, and enjoys building things.
Naturally curious, obsessed with understanding what makes content perform, and constantly studying creators, brands, trends, and emerging platforms.
Demonstrates an ownership mentality – treats outcomes like they are their own.
Demonstrates a bias for action – moves quickly, tests ideas, and makes things happen.
Demonstrates curiosity – actively learns from creators, brands, data, and audience behavior.
Demonstrates outcome focus – understands the difference between being busy and driving results.
Demonstrates client obsession – cares deeply about creating content that serves audiences and strengthens trust.
Thrives in a fast-paced environment where experimentation, adaptability, and continuous content production are expected.

Responsibilities

Own the creation, distribution, and optimization of social media content across Brightway channels.
Create high-quality content quickly while maintaining brand standards and platform relevance.
Develop content tailored to multiple audiences including prospective franchise owners, insurance clients and prospects, employees, referral partners, and industry influencers.
Understand how audiences engage differently across platforms and make thoughtful decisions about when content should be repurposed versus tailored to maximize performance.
Own and maintain multiply social content calendars and identify opportunities to participate in relevant industry, cultural, and business conversations.
Build and continuously expand a scalable content library that supports ongoing social media efforts.
Identify compelling stories throughout the Brightway system and transform them into engaging content across multiple formats and platforms.
Interview agency owners, leadership, employees, referral partners, and clients to uncover authentic stories and insights.
Create thought leadership content featuring executives, franchise owners, and subject matter experts.
Partner with stakeholders across the organization to capture and share meaningful business, customer, recruiting, and franchise development stories.
Capture, produce, edit, and publish short-form and long-form video content across all major social platforms.
Create platform-native content optimized for LinkedIn, Instagram Reels, TikTok, YouTube Shorts, Facebook, and emerging channels.
Film content independently using mobile and professional equipment.
Edit video content with a focus on storytelling, engagement, and platform performance.
Create graphics, animations, and social assets using Canva and other creative tools.
Collaborate with designers when appropriate while maintaining the ability to create content independently.
Identify, cultivate, and manage relationships with relevant influencers, creators, franchise owners, industry experts, and brand advocates.
Develop influencer engagement opportunities that expand reach, credibility, and awareness.
Monitor social conversations and identify opportunities for Brightway to participate in meaningful ways.
Help position Brightway leaders and franchise owners as trusted voices within the industry.
Track, analyze, and report on key social media metrics including engagement, reach, audience growth, traffic, and business impact. Including the use of UTM tracking to capture organic social performance for different initiatives.
Continuously test, learn, and optimize content based on audience insights and platform performance.
Utilize AI and emerging technologies appropriately to improve efficiency while maintaining authenticity and content quality.
Partner with marketing teams to amplify high-performing content through paid social channels.
Understand platform advertising capabilities, audience targeting, boosting strategies, and content promotion best practices.
Leverage paid social insights to improve organic content performance and vice versa.