Social Media Community Manager and Moderator, French Canadian

MarketFully • Orlando, FL

11d • Remote

About The Position

Social Element is seeking a Social Media Community Manager and Moderator with French Canadian language skills to join their talent pool for an upcoming project. The agency focuses on making social media better by creating engaging content, ensuring safer online spaces, fostering connections, and making a significant impact. The role involves cultivating strong connections with a brand's audience, sparking engagement through meaningful interactions, and monitoring social media channels to ensure positive and authentic brand representation. The agency thrives in fast-paced environments, managing high volumes of content and integrating into communities, with a dedication to building secure, positive, and inclusive communities.

Requirements

• Strong French Canadian written skills.
• Great level of English language and grammar.
• Background experience in moderation, engagement, social customer care, and/or community management, either with a brand or digital agency.
• Experience in using Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube.
• Up-to-date knowledge of the latest social media trends and working knowledge of different audiences.
• Confidence with digital technology and using a variety of tech tools and platforms.
• Self-motivated and comfortable working remotely.
• Operating system: Windows 11 / MAC OS X version 14 (Sonoma) or higher with Admin credentials.
• At least 8GB RAM (16GB recommended).
• Secure, home-based broadband Internet connection with a minimum speed of 20 Mbps download and 1 Mbps upload (50 Mbps download and 5 Mbps upload recommended).
• 40 GB available HDD (SSD recommended).
• A Webcam and headset.
• Android or iOS device for 2FA.
• A Facebook account may be required for specific projects.
• Must not use a Chromebook, Linux, or Cloud VMs.
• Use of a touchscreen monitor without a keyboard and a mouse is not allowed.

Responsibilities

• Responding to complaints and queries on behalf of clients across various social media channels.
• Engaging with the online audience in a timely, professional manner that resonates with the brand's tone of voice.
• Ensuring a welcoming and judgment-free zone where consumers feel safe and respected.
• Reviewing graphic images and written content that violates community guidelines.
• Escalating content that falls within escalation processes (e.g., child safety, bomb threats).
• Connecting with the brand's audiences for the French Canadian markets.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed