Social Media Community Manager

A Community Manager is responsible for managing and growing an online community around SaaS Growth Hacks and its products and services. The role involves managing social media accounts, creating content, and engaging with followers. The Community Manager also plays a critical role in building and growing the organization's online community by identifying key influencers, creating engagement strategies, and monitoring community feedback. Strong communication, social media, and technical skills are required for this position.

- Managing the organization's social media accounts, creating content, and engaging with followers. - Building and growing the organization's online community by identifying key influencers, creating engagement strategies, and monitoring community feedback. - Creating a social media plan that aligns with the company's overall marketing goals and developing content calendars, creating original content, and curating user-generated content to keep social media platforms active and engaging. - Monitoring and responding to customer inquiries across various social media platforms such as Facebook, Twitter, Instagram, and LinkedIn in a timely and professional manner. - Identifying and resolving customer complaints, issues, and concerns promptly and effectively to ensure customer satisfaction. - Coordinating with other departments such as customer service, sales, and marketing to ensure that customer inquiries are handled promptly and appropriately. - Keeping up to date with the company's products, services, and policies to provide accurate and relevant information to customers. - Creating and maintaining a knowledge base of frequently asked questions (FAQs) to provide consistent and accurate responses to customer inquiries. - Collecting and analyzing customer feedback to identify common issues and trends and to improve customer service and satisfaction. - Using social media analytics tools to measure and report on key metrics, such as engagement, reach, and conversion rates. - Monitoring social media channels for potential brand reputation issues and responding appropriately to mitigate negative impacts. - Developing and maintaining relationships with customers to promote brand loyalty and advocacy.

- Strong communication, social media, and technical skills - Experience in managing social media accounts and engaging with followers - Ability to build and grow an online community by identifying key influencers and creating engagement strategies - Proficiency in creating social media plans and content calendars - Knowledge of various social media platforms such as Facebook, Twitter, Instagram, and LinkedIn - Excellent customer service skills and ability to handle customer inquiries and complaints promptly and professionally - Coordination with other departments such as customer service, sales, and marketing - Familiarity with the company's products, services, and policies - Ability to create and maintain a knowledge base of frequently asked questions (FAQs) - Analytical skills to collect and analyze customer feedback and social media metrics - Proactive monitoring of social media channels for potential brand reputation issues - Relationship-building skills with customers.

- Managing and growing an online community - Strong communication, social media, and technical skills - Creating content and engaging with followers on social media - Building and growing the organization's online community - Identifying key influencers and creating engagement strategies - Monitoring and responding to customer inquiries across various social media platforms - Resolving customer complaints and issues promptly and effectively - Coordinating with other departments to handle customer inquiries - Keeping up to date with the company's products, services, and policies - Creating and maintaining a knowledge base of frequently asked questions - Collecting and analyzing customer feedback to improve customer service - Using social media analytics tools to measure and report on key metrics - Monitoring social media channels for potential brand reputation issues - Developing and maintaining relationships with customers - Collaborating with the marketing team to develop social media campaigns and promotions - Providing regular reports on social media account performance and customer inquiries - Hands-on experience with social media management for brands - Ability to interpret website traffic and online customer engagement metrics - Knowledge of online marketing and marketing channels - Attention to detail and ability to multitask - Experience launching community initiatives - BSc degree in Marketing or relevant field - Proven work experience as a community manager of 3-5 years - Experience working within the SaaS industry - Experience working on all social media platforms - Salary: $65k-$80k pa OTE