Remote Social Media Associate - MUST LIVE IN 50 MILES OF WARREN, MI

TEKsystems•Warren, MI

2d•$19 - $20•Remote

About The Position

We are seeking customer-focused, detail-oriented professionals to join a Social Media Customer Care team supporting consumers across multiple digital channels. This role is focused on engaging directly with customers who have questions, concerns, or need assistance through social media platforms. This is not a content creation or marketing role. Associates will not be creating advertisements, videos, or social media campaigns. Instead, the focus is on delivering exceptional customer support and resolving customer inquiries through written communication on social platforms.

Requirements

Bachelor's degree required or equivalent experience in customer-facing written communication environments.
Minimum 1 year of customer service experience.
Experience communicating with customers through written channels such as email, chat, messaging, support tickets, or social media.
Strong reading comprehension and written communication skills.
Ability to stay organized, manage multiple priorities, and meet deadlines.
Computer proficiency and ability to navigate multiple systems simultaneously.
Typing speed of 40+ WPM required.

Nice To Haves

Preferred fields of study include Communications, English, Marketing, Journalism, Business, or related disciplines.
Experience supporting customers through social media platforms.
Service industry, hospitality, retail, or customer support backgrounds.
Experience handling escalated customer concerns and resolving complex issues.
Strong attention to detail and problem-solving abilities.

Responsibilities

Respond to customer inquiries and comments through social media channels including Facebook, X (Twitter), Instagram, Google Play, App Store, and other digital platforms.
Provide timely, professional, and empathetic customer support through written communication.
Create, update, and manage customer support cases requiring additional assistance.
Maintain assigned caseloads while meeting productivity and quality metrics.
Accurately document customer interactions and resolutions.
Assist customers with product inquiries, vehicle support concerns, dealer-related questions, and service requests.
Identify potential sales opportunities and educate customers on products, features, and services.
Utilize multiple systems and tools to manage concurrent customer interactions efficiently.
Participate in ongoing training and development to maintain product and service knowledge.
Contribute to process improvements and best practices that enhance the customer experience.
Collaborate effectively with team members, leadership, and internal stakeholders.